Migrating to NetHelpDesk
Unique Selling Points
Personal Support Team
All Modules as Standard
Integration with Apps
Technician Web Portal
Windows Phone App
Web-enabling & SaaS
MSPs / IT Companies
Schools / Colleges / Universities
Help Desk Requests
Easy Transparent Upgrades
Sections and Technicians
Request Types and Forms
Custom Action Buttons
Populate Legacy Data
Dictionaries & Spell Check
Escalation / Notifications
Column Selection & Filters
End-User Web Interface
Link your Existing Portal
Simple Disaster Recovery
Next Level Features
Reports & Dashboards
Service Level Agreements
Sales Opportunities and Leads
Work Flows & Templates
ITIL and Pink Verify
Service Desk Management
Service Asset and Config
Release and Deployment
Service Level Management
Google Maps Integration
Closure Procedure and Surveys
Asset Discovery + Management
Service Status Monitoring
GFI Max Integration
Kaseya RMM Integration
N-able RMM Integration
Labtech RMM Integration
Item & Stock Control
"Quotes Thru Bill"
Sales Orders Processing
Purchase Orders Processing
QuickBooks Online Integration
Developers / Integrators
Reseller / Partner Program
Help Desk Software - Brochure
Download the PDF version of this brochure from our website:
A brief synopsis of NetHelpDesk
NetHelpDesk is an IT software company that produces a help desk software
solution. The solution is sold to a global Customer base on most continents.
Initially written for IT companies and departments, the product has
developed to fit any industry, and can essentially be used by any company
that needs to track requests or tickets.
The capability of the software extends far beyond this, and continues to
develop based on Customer feedback to the needs and requirements of
NetHelpDesk is an entirely UK based, owned, developed and supported
software, started over 20 years ago, and is used in over 18 countries by
over 55,000 users globally.
NetHelpDesk, as a company, is a proactive one that listens to its Customer
base, and responds to a dense and ever-changing marketplace.
NHD, as software, provides an extensive, full-featured, rich application, at
a competitive price, as well as exemplary support to all Customers in all
areas, from technical assistance, to training and so on.
Unique Selling Points (USPs)
No software fits your needs perfectly. Among the many options in the
marketplace, most organisations find that one that fits between 80-90% of
their requirements. At NetHelpDesk, we take the extra step to help make it
100% percent. Tell us what you need prior to ordering, and we will add the
functionality in for you as a condition of that order. This is usually free
of charge, and delivered within 28 days of the order being placed. If we
don’t deliver what we say we will, you can just cancel the order, without
Personal Dedicated Team
When joining NetHelpDesk, you will be assigned an Account Manager to look
after your account, as well as a dedicated Technician. Our team are invested
in making NetHelpDesk a success, and so we really do care about your
business, and what is best for you. Your success is our success. As you
grow, so do we.
All Modules as Standard
Our competitors are all too-ready to charge you to use additional
functionality, so by the time you get the system you need, you’re paying far
more than expected. We give you all modules, and all functionality, as
standard. If we add new functionality for other customers, and your
Maintenance contract is up-to-date, you get the option of using that
functionality as well.
First Class Professional Services
We provide a premier application, and we have a team of consultants ready to
assist in your transition to NetHelpDesk. They can assist with absolutely
anything NetHelpDesk-related, which includes, but not limited to On-Site
Implementation & Customisation, On-Site and/or Remote Training, Process
Streamlining, Data Migration, and Third-Party Application Integration.
Customisable to any Industry
NetHelpDesk was initially written for IT MSPs. However, NHD can be tailored
and customised to literally any industry or company type. Some of our
customer base includes Restaurant chains, Energy Management companies,
Educational sector, and many more outside of IT.
Ticket and Asset Management
Everything you could want from a ticketing system, NetHelpDesk does
incredibly well. With extensive CRM capabilities, multiple Service Level
Agreements (SLAs) tracking and escalations, customisable statuses, request
types, Custom Fields, the list goes on and on. We offer sensible suggestions
“Out of the box”, and can help you add in bits you need, and strip out the
parts that don’t.
With end-user web portal, technician web portal, mobile apps for smartphones,
and web publishing, you can also take your help desk on the road with you.
Two of the lead developers of NetHelpDesk’s billing capabilities used to be
in Finance, one of which was an Accountant. We understand that how you bill
your Customers is unique, sometimes complex, and sometimes very simple. We
cover a wide range of billing options, and integrate with QuickBooks and
Sage. Your Accounts team will love you for choosing NetHelpDesk, as you will
significantly reduce their admin burden.
Calendar 2-way Synchronisation
We interface with Exchange, Office 365 and Google Calendars, so that you can
book appointments and planned dates in tickets, add them to an NHD calendar,
and push these to your Calendars. You can also pull in your existing entries
on your Calendars into NetHelpDesk. If a NetHelpDesk appointment is updated
in either, it updates the other entry. True 2-way synchronisation with your
Professional Services Automation (PSA)
Manage your Suppliers, your contracts with them and the SLAs in place with
them. Monitor Stock for physical items, and services that you sell to your
Customers, with cost analysis. Raise personal customised quotations to your
Customers, straight from tickets, or separately. Convert quotes into
Customer Sales Orders in one click. Add miscellaneous items on the go. One
click ordering of stock or services from your Suppliers, and raising
Purchase Orders for these. Even add consignment notes once the item is
Yes. We really do mean that. You have full access to the Database back end
to write all of your own reports, using a Reporting Software. We also
provide a customisable data analyser to produce endless reporting on all
data stored in the NetHelpDesk database, and you can do this all yourselves,
without interaction from us. However, if needed, basic report writing is
included in your Maintenance package, and more complex report writing
available at a small charge, should you not have resource to do this
“After trialling, and even investing in a number of helpdesk systems, we
were beginning to think our requirements were unusual, or maybe that our
expectations were too high. We had a bad start with AutoTask, and wasted
further time with a number of other systems which, on the surface at least,
appeared to meet our needs.
I stumbled across NetHelpDesk, and very nearly discounted it, as it seemed
too good to be true. After a quick demo in my own time, I bombarded them
with a list of questions, and a description of my ideal solution. They
responded promptly, with a confident ‘yes’ to all my questions, and they
backed this up with a demo to prove it.
We’ve been using the product now for several months, and unlike every other
system we have tried, NetHelpDesk has kept all of its promises.
If you’re in the market for a full-featured, flexible and easy-to-use
helpdesk solution, you should speak to these guys. They are far too modest
about how capable their system is, support is handled directly by their own
developers in the UK, and there are no hidden extras, like price premiums
for the web portal and mobile apps.
The price is spot on, and it just works."
Ross Edwards, Proactive ITS, UK
“With our unique combination of several hundred internal and external
technicians, and large volume of internal customers spread out over a wide
geographical area, NetHelpDesk has been well-suited for our needs.
The flexible billing and inventory components are a big improvement over our
previous helpdesk implementations.
Support has been outstanding, beginning with the demo and continuing on as
we are approach our 2nd year using NetHelpDesk. Everyone I deal with is
knowledgeable and friendly and I always get the answers I need.”
Ken Waller, GPM Southeast LLC, Wilmington, NC, USA
As part of our strategy to insource our ICT team, we needed to purchase a
Service Desk Solution to ensure we delivered best in class service to our
internal clients both at our main location and satellite sites.
We required an intuitive, smart tool that would aid the desk to work with an
informative system to collate and progress our workload to fruition. After
an extensive market review we selected NetHelpDesk, The simplistic format is
extremely user friendly which provides the Desk with the right information.
NetHelpDesk also provide a great customer service within their own Helpdesk,
ensuring queries are fully understood and a suitable timely answer is
Linsey Smith, ICT Portfolio & Quality Manager, Intu Properties plc. UK
We are one of the only Help Desk Software companies on the market who are
transparent with their costs. It is commented on time and again, that this
is a rarity. We believe in not confusing the situation, so you know where
you stand at all times.
NetHelpDesk prices include all features as standard. We sell you the exact
number of licences you need.
We offer extensive professional services, including site visits to your
premises anywhere globally.
Tell us the number of licences you need, and we can tell you the exact price
in your currency.
For all Charities, Educational Institutions and Non-Profit organisations, we
offer a 15% discount.
All prices exclude any applicable taxes, such as VAT in the UK.
United Kingdom Headquarters
Wharfside House, Prentice Road, Stowmarket, Suffolk. IP14 1RD
United Kingdom and Ireland: +44 (0)1449 833 111
United States of America and Canada: +1.646.741.2094
South Africa: +27 (0)10 500 8123
Australia and New Zealand: +61 (0)3 8 820 5182
Company Number: SC216980. VAT Number: 789 2048 87
Contact us to discuss with our team what you are