Product Features

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NetHelpDesk Interfaces


Migrating to NetHelpDesk

Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

Help Desk Software - Features

NetHelpDesk has been developed to be used in many different types of environments, and is adaptable to any kind of business, in any industry. The three main sectors we help are::


to manage incoming Customer requests for support, change requests, orders and so on.





and organisations with roaming staff.





including IT, Facilities, Sales, HR and so on, to support end-users within their company.

"Out of the box", NetHelpDesk is a very easy to use and intuitive help desk software. All features are included, as standard. There are no hidden extra costs. NetHelpDesk provides an exceptional help desk software solution for any organisation, with:


A rich, functional, customisable web interface for your team via any web browser.


Best in market Smartphone apps for Android, iPhone, and BlackBerry for support personnel.


A powerful Windows interface back-end, with advanced PSA functionality.


A rich, user-friendly, customisable web interface for End-users via any web browser.


Compatibility & Integration Overview:

Operating Systems

NetHelpDesk Help Desk Software Microsoft Windows Vista, 7, 8, 8.1
Windows Server 2003 R2, 2008, 2008 R2, 2012. 2012 R2

Database Structure and Population

NetHelpDesk Help Desk Software Microsoft SQL Server

Microsoft SQL Server 2005, 2008, 2008R2, 2012.

Microsoft Active Directory (LDAP)

E-mail and Calendar Integration

NetHelpDesk Help Desk Software Microsoft Exchange Microsoft Exchange 2003, 2007, 2010, 2013.
NetHelpDesk Help Desk Software Office 365 Integration Microsoft Office 365.
Google Calendar.
Any mailbox with POP3 and SMTP.

Document Sharing and Distribution

NetHelpDesk Help Desk Software Sharepoint Integration Microsoft SharePoint.
NetHelpDesk Help Desk Software Microsoft Office Integration Microsoft Office.
NetHelpDesk Help Desk Software Microsoft Outlook Integration NetHelpDesk Help Desk Software Microsoft Word Integration NetHelpDesk Help Desk Software Microsoft Excel Integration 2000, XP, 2003, 2007, 2010, 2013.
NetHelpDesk Help Desk Software Microsoft Access Integration NetHelpDesk Help Desk Software Microsoft Visio Integration NetHelpDesk Help Desk Software Microsoft Powerpoint Integration All Document formats.
Adobe Software Suite.
Including Acrobat, InDesign, Photoshop and more.

Web Browsers

NetHelpDesk Help Desk Software Safari Integration NetHelpDesk Help Desk Software Microsoft Internet Explorer IE NetHelpDesk Help Desk Software Google Chrome Integration Web Browsers, including Safari, Internet Explorer,
NetHelpDesk Help Desk Software Mozilla Firefox Integration NetHelpDesk Help Desk Software Opera Integration Google Chrome, Mozilla Firefox, Opera and Netscape.

Remote Monitoring and Management

NetHelpDesk Help Desk Software GFI Max GFIMax Integration GFI Max (Hound Dog).
N-Able by Solarwinds.
Kaseya RMM.

Billing Platforms

NetHelpDesk Billing (Included free).

Intuit QuickBooks, for UK, USA, Canada, Australia and New Zealand, 2007 to 2014.

Sage from 2007 to Sage 2014.

Xero Accounting Software
KashFlow Accounting Software.

Reporting Suites

NetHelpDesk Data Analyser (Included free).
SAP Crystal Reports.

NetHelpDesk Help Desk Software Microsoft SQL Server Report Builder Integration

SQL Server Report Builder.


iPhone App.
Android App.
BlackBerry App.

Other Integrations

NetHelpDesk Help Desk Software Sage Act! Integration ACT! by Sage.

The above grids are by no means definitive. You will be surprised just how flexible our software is, and how accommodating we can be. So many in our industry have left you all disillusioned, so we are pioneering the return to no-nonsense help desk software.

We even offer simple migration from the following systems:











Amber Cat

House on the Hill


Richmond Systems

...and many more


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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