NetHelpDesk Customers




Latest News

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January 2014

New KashFlow Integration
Billing with KashFlow from NHD!

December 2013

UTC Compliance
Support globally in their time!

November 2013

New iPhone App Functionality
Expenses, Travel, Mileage

October 2013

Simpler, more powerful Billing!
Redesigned and Improved!

September 2013

New Tasks Feature!
Pop Up Reminder outside tickets

August 2013

We're Recruiting Again!
New Programmer needed!

July 2013

More migration options added!
One click import from existing.

June 2013

iPhone App V2 released.
Additional functionality on the go!

May 2013

Google Calendar Integration added
One click Imports available too!

April 2013

GFI Max Integration added
Customer, Sites, Notification sync!

March 2013

Office 365 Integration added
One click Imports available too!

February 2013

NetHelpDesk 2013 on its way!
Lots of adds and enhancements!

January 2013

Release Notes on Tweets.
Improving comms with followers!

December 2012

Calendar Integration enhanced!
Advanced feature gets even better!

November 2012

Android App Pics Released.
BlackBerry App pics to follow.

October 2012

New CRM Activity Screen.
Overview your Customer in 1 click.

 


Testimonials




Online Demo
Call now and speak to a trained expert.  You may also ask for a web session where we can answer questions while you see one of our demo screens.
Welcome to NetHelpDesk, the leading help desk software solution in Fiji.

Our software is ideal for many support environments including IT Companies, IT Departments, Schools, Maintenance, HR etc

New in 2014

NetHelpDesk now one of few systems Worldwide with a direct Exchange Calendar interface for syncing with iPhone/Blackberry

NetHelpDesk launches new 100% hosted option in addition to regular on -site install product

NetHelpDesk adds native SMS/Texting functionality


NetHelpDesk Features...

Web Portal for customers/staff to log tickets

Web Portal for remote support staff (incl. PDA/Blackberry access)

Receive tickets via email - with full threading

Managerial Overview Dashboard - with Public Display option

Knowledge Base

Asset Management with Automatic Asset Discovery

Technician Time Recording and Calendar

Advanced SLA Handling with SLA Monitor for Management

ITIL Compatible

Easy Intuitive Design

Process IT / HR / Maintenance requests

Sales Order Processing

Supplier Contract Management

Reporting with Designer and Query Builder

Billing - Integrates with QuickBooks / Sage / ACT!


References

Our software is installed in over 20 countries worldwide and is being used daily by more than 25,000 users.  We have a database full of satisfied customers who have given us permission to pass on their details as a reference contact.  So please let us know your location and we will send you a relevant reference contact.

So why choose NetHelpDesk?

We appreciate that by now you have probably spent many days looking at dozens of products and are left wondering which product to choose.  Well, here are 5 reasons why NetHelpDesk is different...

> Our support staff are Qualified Engineers and have been trained to offer you a support service that is second to none.

> We guarantee to answer all support calls within 5 rings.

> NetHelpDesk has the most simple system architecture available... no client install required...

> Our intuitive interface is based on an 'Outlook' style meaning most users will be instantly familiar with the navigation system.

> Our customer focused development strategy allows us to develop our system based on the exact needs of our customers.

SIEMENS DUBAI choose NetHelpDesk to support their customers...



Following a lengthy tendering process, NetHelpDesk was selected as the preferred vendor...

full case study to follow

To find out more about the extensive range of features included in  NetHelpDesk and to see screen shots please click the link below...

 

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