Latest News

 

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Follow us on Twitter for all the latest updates and new developments.



July
2013

More migration options added!
One click import from existing.

June
2013

iPhone App V2 released.
Additional functionality on the go!

May
2013

Google Calendar Integration added
One click Imports available too!

April
2013

GFI Max Integration added
Customer, Sites, Notification sync!

March
2013

Office 365 Integration added
One click Imports available too!

February 2013

NetHelpDesk 2013 on its way!
Lots of adds and enhancements!

January 2013

Release Notes on Tweets.
Improving comms with followers!

December
2012

Calendar Integration enhanced!.
Advanced feature gets even better!

November
2012

Android App Pics Released.
BlackBerry App pics to follow.

October
2012

New CRM Activity Screen.
Overview your Customer in 1 click.

September
2012

Competitor Feature Match!
We do what they do, just better!

August
2012

Quotations, Sales Orders and
Purchase Orders improved!

July
2012

#ChallengeNHD Twitter campaign
Ask for features, you will receive!

June 2012

iPhone App Pics Released
Android app pics to follow soon.

May 2012

Version 7 Released
/upgrade for guide and link.

April 2012

Version 7 coming soon!
Ready for Apps Integration.

March 2012

Improved TAPI Integration.
Advanced Column Viewing added.

February 2012

Improved Billing Engine
Optimised for faster invoicing.

January 2012

Advanced Timesheet Management
added, with Manager Report.

December 2011

Version 6.30 released.
New NetHelpDesk Logo unveiled.

November 2011

New Help Desk Software Guide.
QuickBooks Integration Video.

October 2011

Intuit Technical Review passed!
QuickBooks AU & NZ Compatible.

September 2011

SQL Report Builder Reports!
Greater depth help desk reporting.

August 2011

PinkVERIFY certified.
ITIL software for help desks.


 


Online Demo

Call now and speak to a trained expert.  You may also ask for a web session of our help desk software where we can answer questions while you see one of our demo screens.

Help Desk Software



NetHelpDesk is one of the world's leading UK based Help Desk Software solutions for Liechtenstein. A world class ticketing system with many features included as standard:

 

Windows, Web & Smartphone Interfaces.

E-mail, Customer Web Portal and Telephone Ticket Management for help desk.

Assets, Orders, Billing, Suppliers, CRM, Technician Timesheets, Reports, Dashboard.

Software for any size Business, MSPs and Education institutions help desk.

Software for any internal departments help desk, e.g. IT, HR, Maintenance, Sales etc.



MIGRATE TO NETHELPDESK IN ONE CLICK
 

Move all the data from your existing solution to NetHelpDesk in just a few easy steps.

Change from ConnectWise, Ambercat, ManageEngine, Vivantio, AutoTask, and many more!

Import Customers, Sites, Users, Items, Actions, Tickets, Notes, Suppliers, Orders and much more!

No extra charge for this service. Migrate FREE OF CHARGE!



UNIQUE FEATURES

Our Help Desk Software is extremely customisable to meet your business needs, and we actively develop the product around your help desk requirements.

So, you don't have to change the way your organisation works around a piece of software any more!

 

NetHelpDesk Help Desk Software Calendar Integration

Full 2-way Calendar Sync with Exchange, Office 365 and Google Calendar.

NetHelpDesk Help Desk Software Rich Text Formatting E-mails

Full 2-way Rich Text Format e-mail interface for help desk, incl. embedded images.

NetHelpDesk Help Desk Software Windows Application

Main interface is available as a Windows App, and can be accessed from anywhere!

NetHelpDesk Help Desk Software SaaS

Our SaaS model is fully functional, on the cloud, available for Remote / Mac users.

NetHelpDesk Help Desk Software QuickBooks Integration

One click QuickBooks sync imports Customers/Items, bills at rate or action level.

NetHelpDesk Help Desk Software Sage Integration

One click Sage sync imports Customers/Items, bills at rate or action level.



What are NetHelpDesk like to work with?


Just read our testimonials from our existing Customers of our Help Desk Software further down, or contact us for references! We've had many offer to recommend us, and some are a part of our reseller partnership program.

 

 

NetHelpDesk Help Desk Software

NetHelpDesk Help Desk Software

NetHelpDesk Help Desk Software

NetHelpDesk Help Desk Software

 
 

UK, Australia,
Dubai, Thailand

UK

UK, USA, Denmark

UK

 
 

NetHelpDesk Help Desk Software

NetHelpDesk Help Desk Software

NetHelpDesk Help Desk Software

NetHelpDesk Help Desk Software

 
 

UK

Australia

UK

UK

 
 

NetHelpDesk Help Desk Software

NetHelpDesk Help Desk Software

 
 

CZ, AU, USA

UK

UK

South Africa

 



NETHELPDESK ARE DIFFERENT?

Yes! We appreciate that by now you have probably spent a lot of time looking at many different software products for your help desk, and are left wondering which product to choose. So why choose us?
 

We have ONE price structure, and it includes ALL features. No hidden extras!

We offer the same high level of support to all Customers from around the globe.

Used by small companies to large corporations, in many different industries.

Our Development team work with you to add features; quickly and free of charge!



TESTIMONIALS


We have over 17 years trading history, our help desk software is installed in over 20 countries, and is used daily by over 25,000 active users worldwide.

We have a database full of satisfied Customers, who have given us permission to pass on their details as a reference contact. They already benefit from our powerful support software everyday!

So please, let us know your location and industry, and we will happily send you a relevant reference contact.

 

NetHelpDesk Help Desk Software Great Britain UK

"After trialling, and even investing in a number of helpdesk systems, we were beginning to think our requirements were unusual, or maybe that our expectations were too high. We had a bad start with AutoTask, and wasted further time with a number of other systems which, on the surface at least, appeared to meet our needs.

I stumbled across NetHelpDesk, and very nearly discounted it, as it seemed too good to be true.

After a quick demo in my own time, I bombarded them with a list of questions, and a description of my ideal solution. They responded promptly, with a confident ‘yes’ to all my questions, and they backed this up with a demo to prove it.

We’ve been using the product now for several months, and unlike every other system we have tried, NetHelpDesk has kept all of its promises.

If you’re in the market for a full-featured, flexible and easy-to-use helpdesk solution, you should speak to these guys. They are far too modest about how capable their system is, support is handled directly by their own developers in the UK, and there are no hidden extras, like price premiums for the web portal and mobile apps.

The price is spot on, and it just works."

Ross Edwards, Proactive ITS, UK

I just want to thank both of you for the excellent support that I have received over the past few months while testing NetHelpDesk.

I also wanted to thank Paul and the developers for implementing the changes that I had requested even though we hadn't purchased the software yet :) It has been some of the best customer service I have ever received.

Christopher Fey, FYidoctors, Canada

  NetHelpDesk Help Desk Software United States of America USA

"The software is incredible. We are so much more efficient and effective Help Desk with NetHelpDesk handling our tasks, projects, time entry, and QuickBooks billing.

The only thing more impressive than the software is your programming team who are taking great care of us.

They have added two options to the latest version that will make us an even better IT support company. Companies just don’t do that anymore.

Your customer service level is exactly what I’m trying to accomplish at Guardian Computer. With your help, we may actually get there."

 

John Prejean, Guardian Computer, LA, USA

 

NetHelpDesk Help Desk Software Great Britain UK

Since we started using NetHelpDesk, it has evolved the way we work, making us more efficient, and made our clients happy as we are more responsive. Being able to view HTML emails with full formatting and pictures is great. We couldn't previously find a helpdesk system that fit our budget, and was of any use.

We're amazed that NetHelpDesk is so cost effective and ‘snazzy’. Support was excellent through the trial, and it's the same people that support you after sales.

We are very pleased with the solution, and love the way that it is constantly growing with new features to simplify the paperwork side of the helpdesk, which lets Technicians concentrate on technical issues.

 
   

Dan Walker, Cara Networks, UK

 
       
 

NetHelpDesk Help Desk Software Ireland Eire

"From the outset, their team were extremely supportive as we made the transition from our old system to NetHelpDesk. Now we can accurately track our engineering support time, which has dramatically improved our billing levels!

Our Customers can finally follow their support calls online, and the customisable e-mail response function has vastly improved customer communication levels.

We are also delighted with the range of reports available, so we can quickly see how customers are utilising their support time.

We highly recommend NetHelpDesk to any organisation who requires a helpdesk solution.”

 

Bryan Corden, Operations Director, Deycom Computer Services, Ireland.

 

NetHelpDesk Help Desk Software Great Britain UK

"When searching for a help desk solution, we needed a solution that was flexible, and allowed us to meet the demands of the ITIL framework. NetHelpDesk has delivered the goods. Thanks!"

 
   

Mike Prince, Vale Royal Council,, Winsford, UK

 
       
 

NetHelpDesk Help Desk Software United States of America USA

"NetHelpDesk has been a revelation in our business. The more we use this help desk software, the more we see uses for it, and the more we like it. 

We searched hard for a suitable product, but your software was well worth waiting for. No contest."

 
   

Bill Bryant, SDS Inc. New York, USA..

 
       
 

NetHelpDesk Help Desk Software Great Britain UK

"Since implementing NetHelpDesk, our profitability has more than doubled. 100% of all work is now billed for, and with the facility to extract data into our accounts system, admin time is kept to a minimum."

 
   

Chris Martin, Shackleton Technologies, Dundee, UK.

 
       
 

NetHelpDesk Help Desk Software South Africa

"I was amazed at the service and attention received from NetHelpDesk staff while we were not even a Client yet, we received excellent service and still do.

The support team makes the experience easy and joyous. the helpdesk software product itself is user friendly and easy to understand, can get intricate sometimes but that’s what the support team is there for, and they do an excellent job.

Keep up the good work NETHELPDESK!!!"

 
   

Errol Hendricks, Nebula, WC, SA.

 
       
 

NetHelpDesk Help Desk Software Great Britain UK

"NetHelpDesk has helped us to pass an audit for BS15000, and has provided the platform needed to be working in an ITIL environment.

An excellent product, offering exceptional value.

 
   

Ken Holmes, Amber Valley Housing, Derby, UK.

 
       

 

NetHelpDesk Help Desk Software United States of America USA

"Many thanks for your prompt responses, and your great support.

It's great to be able to pick up the phone, and speak directly to a member of your solution development team."

 

 

 

Marcy Englund, ARMC, MD, USA.

 

       



Click here to find out more about the extensive range of features included in our help desk software.
 

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