Product Features

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NetHelpDesk Interfaces


Migrating to NetHelpDesk

Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

All Modules as Standard

How are NetHelpDesk different? For a start, we do not charge you extra for more functionality. Ever. There is one great product, available to all, and you have access to EVERYTHING for just the one price. 

When you're buying a house, the Estate Agent wouldn't give you a price for the house, and after you purchase charge you extra for the roof. A Car Sales Person wouldn't sell you a car, and then when you sign on the dotted line, tell you that if you want an engine, it will cost twice as much.

We sell NetHelpDesk based on the number of licences needed for you and your team to login and look after the requests from your end-users. And THAT'S IT!

NetHelpDesk prices include all features as standard.

We like to keep the purchase options simple:

  No extra cost for number of tickets created.  
  No extra cost for number of Assets stored in the database.  
  No extra cost for the size of your database.  
  No extra cost for the number of end-users you support.  
  No extra cost for the smartphone apps used.  
  No extra cost for any modules in the main functionality.  
  No extra cost for web portals, however many you decide to have.  

Tell us the exact number of licences you need, and we can tell you the exact price in your currency. We send this to you on a quotation. No hidden extras.

If you are a Charity, from an Educational Institution or a Non-Profit organisations, we offer a 15% discount on all list prices.

Our suite of professional services also have clear, simple cost outlined on our purchase page.

If you pay monthly or annually, hosted by us, or installed on your own site, we even give you Maintenance included in the price. No hidden costs.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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