Product Features


Start Here


NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Asset Management


If your organisation needs to track the assets of your company, and/or the assets of your Customers, then NetHelpDesk has an advanced section devoted to these tasks. Whether it's technology, fixtures and fittings, or that prize painting in the board room, assets and their whereabouts are crucial to all companies.


Asset Discovery and Management continues to be a popular service and requirement, as more an more companies track high value items that are assets, and add value to their business.

Whilst the Asset Management set-up may sound IT based as well, NetHelpDesk has the flexibility to track anything you may need to track, and customise the data fields to represent what items you track.

Whether it be Servers and PCs, Macs and iPhones, sports equipment in your gyms, tables and chairs and light fittings in your restaurants, Industrial parts for Engineering, the list is endless.

Example Asset Main Screen Overview Screenshot

Click the thumbnail to expand your view.


If it is IT based technology you wish to track, our program includes functionality to go and collect data on the hardware and software specifications of equipment, and send that data back to NetHelpDesk, place where you need in the database, and automatically populate asset fields with the information.

Example Asset Details General Tab Screenshot

Click the thumbnail to expand your view.



Here are just some of the benefits of our Assets Management functionality in NetHelpDesk help desk software:

  Customisable Asset Groups, Asset Types and Asset Fields - Track whatever you want.  
  Track all changes to information in Asset fields, what it was, what it became, who by, and when.  
  Get NetHelpDesk to generate the Asset Tag for you, so you know where you are at all times.  
  Keep Rich Text detailed notes on the asset, including photographs of item and location.  
  Auto-populate hardware and software data from the asset if a PC or Server.  
  Escalation Service Level Agreement and Priority based on item if request logged against it.  
  Capture Supplier details, their contract and SLA with you, Warranty and claims data.  
  Add items to contracts easily, to indicate what is covered, and what isn't, effortlessly.  
  Overview requests logged against the asset itself, to see what has happened during its lifespan.  
  Record and track change logs, descriptions, justification, approvals, software changes, dates.  
  Track User history, including who used it in the past, and current user.  
  Use Asset Management for checking items in and out on loan, such as projectors.  
  Track these item movements in easy view overview screen, tracking critical data.  
  See any services being tracked that are assigned to the asset, to view dependency on network.  
  Create tickets to auto-populate on a schedule, fantastic for routine maintenance reminders.  
  Link Assets together easily and overview what is linked quickly. See what is combined.  
  Easily add recurring billing costs to charge end-user for usage, maintenance and so on.  
  Ping and control your assets using your favourite remote support software.  
  Log tickets straight away against the asset, or assign assets after the ticket is created.  
  Store Asset Type documents, draw diagrams, store photos and manuals.  



Track full field change history, to see what was changed, what it was changed from, what it was changed to, who did this, and time & date stamped.

Keep separate SLA timings for this type of equipment, so that higher priorities and faster timings can be given to priority kit, or lower, if required.

Store third-party Supplier and contract to the equipment, as well as Costing Information, Contract Value, Warranty Details, and Claims Items, all against the individual entry.

Track Requests/Faults and Users assigned to the asset, for full transparency of the effectiveness of the equipment, and identify efficiency of call management, and costs.

Keep full Change Log processing against the individual asset, with descriptions, justification, approvals and so on, for quality and auditing purposes.

Associate Billing with the item, so that your Customer is billed correctly for the services that you provide, or the add-ons issued to them.

Ping or Control the asset easily if IT-based, integrating with your own control software, whatever you choose to use.

Raise a Request straight from the asset entry, reducing the number of clicks, for efficiency, and tracking.

Keep Documentation on processes, procedures, detailed information, passwords and so on against the asset, whether on your server, or on the internet in general.

Build Site Diagrams showing how equipment is connected, to be able to quickly identify where kit is, and how they interact for troubleshooting and problem solving.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

Copyright Net Help Desk Limited 1994-2014