Product Features

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NetHelpDesk Interfaces


Migrating to NetHelpDesk

Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

Help Desk Software Bespoke Development

A good suit is one that fits you. A great suit is one altered to fit you. No software fits your needs perfectly. Among the many options in the marketplace, most find that one that fits between 70-80% of their requirements.

At NetHelpDesk, we take the extra step to help make it 100%. Tell us what you need prior to ordering, and we will add the functionality in for you as a condition of that order.

This is usually free of charge, and delivered within 28 days of the order being placed. If we donít deliver what we say we will, you can just cancel the order, without obligation.

  Speak with a NetHelpDesk Representative about your requirements.  
  NetHelpDesk has evolved over two decades based on requests just like yours.  
  Whether it is a new feature you require, or enhancements of existing functionality.  
  Small or large projects undertaken, at a flat rate cost, lower than you probably think.  
  Integration with your preferred products will sometimes help us sell more NHD licences.... this allows us to offer free development based on your order of the main product.  
  Our average turn around for development and testing is just 21 calendar days.  
  At just GBP £99, USD $165, ZAR R1,745 an hour, make the right business decision now.  

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.


  After Sales Development    
  Development Day


  Development Half Day


  Development / Report Writing Hour



All prices specified on this page exclude any applicable taxes, such as VAT in the UK.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.


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