Product Features

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NetHelpDesk Interfaces


Migrating to NetHelpDesk

Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

Billing Engine

NetHelpDesk has one of the world's most flexible billing engines and accommodates the needs of almost all MSPs.

The incredibly advanced mechanism for billing in NetHelpDesk was written in direct consultation with Accountants from leading MSPs.

NetHelpDesk Help Desk Software KashFlow Integration
Built-in Invoice and Billing Reports Xero KashFlow



Sage 2007 to 2014 inclusive.


QuickBooks Online, UK, USA, Canada,
Reckon in Australia and New Zealand

Throughout the program, there are ways to capture elements of your business that may be billable to your Customers. Here are just some of the fantastic Billing capabilities in NetHelpDesk:

Features / Benefits Include:

  Technicianís Time and Labour.  
  Account for Technician Mileage.  
  Account for Technician Travel / Journey Time.  
  Account for Technician Expenses.  
  Multiple Charge Rates with minimum billing time.  
  Multiple Charge Rates with increment minute levels.  
  Multiple Charge Rates with "Out of Hours" Multiplier.  
  Multiple Charge Rates with Holiday Multiplier.  
  Multiple effective dates for changes to Charge Rates over time.  
  Set Global Charge Rates and override with Customer specific Charge Rates.  
  Multiple Tax Codes, with Customer-specific override.  
  Recurring Billing Items, such as web hosting, domain renewals etc.  
  Contracts with Combination Billing - Fixed Price, PrePay, Pay As You Go (PAYG).  
  PrePay Check Mechanism, with Balance Threshold.  
  Fixed Price Balance Check for New Requests.  
  Contract Expiry Date Management  
  Comprehensive Monthly Billing Reports.  
  Pre-configure everything, so Technicians don't need to remember Customer Billing plans.  
  Other options include device based billing, incremental amounts, rollover options,  
  Items sold from a catalogue.  
  Include Ad hoc Items that are not in the main Catalogue.  
  Advanced Costing and Price Information at Item Level for advanced Reporting, with margins)  
  Record Invoice Numbers against Tickets, and view Invoices separately in Main View.  
  Integrates with QuickBooks in the UK, USA, Canada, Australia and New Zealand Editions  
  Integrates with Sage Line 50 from 2007 up to present version.  
  Integrates with KashFlow.  
  NetHelpDesk Independent Billing using Excel Invoices with customisable Templates.  
  Override with Customer-specific Excel Invoice Templates, for a more personal touch.  
  Create Periodic Invoices weeks ahead of due date.  

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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