Product Features

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NetHelpDesk Interfaces


Migrating to NetHelpDesk

Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

Microsoft Outlook Calendar 2-way integration

NetHelpDesk (NHD) has it's own integrated calendar feature, that allows you to make appointments within tickets and in it's own separate area, and merge with your calendars elsewhere.

By Customer demand, we have allowed the amazing Calendar and appointments functionality in NetHelpDesk to be compatible with the following platforms:

With the Exchange option, the NHD calendars can then be integrated with an Exchange calendar on your Exchange server, and links via an FQDN string. The FQDN can be either for the Technician's own personal calendar, or a public calendar.

With the Office 365 option, the NHD calendars can then be integrated with your Office 365 via the MAPI mail profile name with Calendar.

With the Google Calendar option, the NHD calendars can then be integrated with Google's free Calendar provider.

Here are some example screenshots showing some of the options in NetHelpDesk's Calendar view, to help organise you and your team's week:


Calendar Overview - Group Calendar

Click the thumbnail to expand your view.

Here is an example of the NetHelpDesk Calendar view if looking at the Technician calendars individually, to see where everyone is, and what they are doing:

Calendar Overview - Individual Calendars

Click the thumbnail to expand your view.

NetHelpDesk will then push your appointments out to your Technician's calendars. This amazing, intelligent 2-way functionality works with both Exchange Calendars on your domain, Office 365 or Google Calendar.

Each Technician has their own NHD calendar
in the help desk software. These can be viewed separately, or collectively in a group NHD calendar from the main screen.


Book Appointments straight from the ticket for multiple Technicians.


Create appointments in the Calendar View for multiple Technicians.


Each Technician has their own unique calendar colour for easy viewing.


Add Subject Line for the Appointment independent from ticket content.


Reschedule Time and Date of Appointment from the Calendar overview.


Extend or reduce time of Appointment from the Calendar overview.


Specify start date, start time, end date and end time.


Adds appointments to a central NHD calendar view.


Choose from one single group calendar view, or multiple calendar view.


Define the actual start and end of the day, as well as the active start and active end of the day.


Choose the Subject Line, Location & Body of Appointment, with Ticket data from $variables.


Automatically create Calendar Entries for Actions on tickets.


Import Technician Appointments from Exchange to show in NHD Calendar.


Choose how many days in the past and future to bring into the Calendar view.


If Tech appointment set to PRIVATE, appointment shows, but content does not.


Send e-mails for Appointments to Technicians.


Choose the number of days to display on the Calendar view, and include weekends.


Change Time Intervals from 0.5 hour, 1 hour or 2 hour.


Include Site Address, and Closure Note if required on Calendar Entry.


Print the Calendar view as required.


Book Appointments

Whether it's to call your end user back, schedule actions internally, or site visits. Whatever the reason, schedule your multiple appointments from within the ticket.

Add the Subject for the appointment, start date and time, end date and time, indicate if confirmed with the relevant parties, and which Technician it is applicable to.

Add to NetHelpDesk Calendar

NetHelpDesk has its own centralised calendar, where each technician can have their own calendar, or you can group Technicians appointments together, with personalised colour selection to identify.

Ticket Info in Calendar Entry

You control what information comes out of the ticket and into the NHD calendar entry using $variables of multiple data fields from the database.

Add to Exchange, Office 365 or Google Calendar

NHD will inject your Technician appointments to the specified calendar, and all of the ticket data you specified as well.

If your calendar account is synced with your Smartphone, your entry will be injected automatically, so your NetHelpDesk appointments are in with all your other appointments.

2-way Update

The intelligent 2-way updating allows you to update in one place, to update the other. So, if you update the calendar time/date in your calendar, it will update your NHD calendar.

If you update the appointments in the ticket, it will then update both your NHD & regular calendars.

Reassigning Tickets with Appointments

If you update who's assigned to the call, it will update your NHD & regular calendars. NHD handles all the hard work for you.


Removes the appointment from the former Technician's external Calendar


Removes the appointment from the former Technician's NetHelpDesk Calendar.


Adds the appointment to the new Technician's NetHelpDesk Calendar.


Adds the appointment to the new Technician's Exchange, Office 365 or Google Calendar.


And much more. Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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