Product Features


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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Case Study: RHM Telecommunications


RHM Telecommunications migrated to NetHelpDesk from Salesforce in 2013.

“RHM had been using Salesforce for several years, as it met our Sales requirements very well” explains Nick Thomas, Managing Director of RHM Telecommunications Limited, UK. “However, it didn’t meet the required functionality for our service desk. Like any good business, we believe support is every bit as important as sales activity. So, we conducted extensive market research looking for a product that met both sales and service desk requirements.”

“Upon finding NetHelpDesk, their strong product offering caught our eye; it met all of our service desk needs, and hit most of the sales requirements. When we approached them, it was evident that their service was unlike any we had experienced previously. They offered to migrate all existing Salesforce data, and duplicate any functionality available in Salesforce into NetHelpDesk, to meet 100% of the sales functions needed.”

“Not only was this unprecedented, they offered all of this service included in the standard pricing model, at no extra cost. Their implementation was smooth, and hassle-free, which I’m sure most will agree is critical to any business. The After-sales support has been every bit as exceptional as the Pre-sales support was, provided by the same team members, who have key knowledge of not only our company, but our industry too.”

“We are very happy with the end result, and believe this comes from NetHelpDesk’s “can-do” attitude; nothing is ever a problem for them. Whatever we have asked, they have delivered. Other suppliers rarely do this anymore. There were no stumbling blocks that they didn’t meet head on, and overcome.”

“We recommend NetHelpDesk to our Customers, and would do so to anyone looking for something more than just a great product.”

 

 
     
 

About RHM Telecommunications:

Two Gloucester based entrepreneurs founded RHM in 1992. Changes in legislation created an opportunity in business to business telecommunications, as a result, RHM was born. Their two founders are still majority shareholders. Their Chairman, Roger Head, is Deputy Lieutenant of Gloucestershire and will be High Sheriff of Gloucestershire in 2015.

In an industry that has seen much consolidation and Venture Capital backed growth, RHM remain privately owned with no borrowings, no overdraft and only answerable to their customers.

They look after customers throughout the UK. Customer service is at the heart of everything they do. Many of their customers have been with them since the beginning in the 1990s.

They are a medium sized communications reseller with a turnover of about £6m and 54 staff. More than half of their team are immediately responsible for delivering outstanding service.

 


Disclaimer: All product and company names herein may be trademarks of their respective owners. To the best of our knowledge, all details were correct at the time of publishing; this information is subject to change without notice.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in any area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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