Product Features


Start Here


NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Case Study: Siemens / ATOS


SIS Thailand have been using NetHelpDesk successfully since 2006.

“Over the past few years NetHelpDesk has played a critical role in our service delivery concept. It’s advanced feature set has allowed us to automate many business processes, and has helped us deliver an exceptional service to our customers.” explained Ingo Dettmar, IT Operations Manager at SIS Thailand.

He added: “One of the key factors in our decision to choose NetHelpDesk was the responsiveness and helpfulness of the support team. In addition, their willingness to incorporate our requirements into future releases was something I was particularly pleased about.”

He added: “As our business continues to grow, and our requirements change, NetHelpDesk continue to show willingness to ensure the product meets our needs. We have recommended NetHelpDesk to other Siemens organizations, who have also successfully implemented the product.

 

 
 

SIS Thailand, based in Bangkok, is a leading provider of information technology solutions and services, with over 500 highly skilled employees.

SIS offers one-stop shopping for the complete IT service chain, from consulting to systems integration, IT infrastructure management, software engineering, and industry-specific IT solutions.

SIS provides IT Services to 2,500 users from Siemens and other customers in Thailand, as well as SAP Application Management for over 12,000 users globally.

 
   
   
   


Disclaimer: All product and company names herein may be trademarks of their respective owners. To the best of our knowledge, all details were correct at the time of publishing; this information is subject to change without notice.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in any area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.



Copyright © Net Help Desk Limited 1994-2014