Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Categories for Requests Reporting


It is a simple concept, but an ever-powerful one, to be able to assign different elements of the help desk software being used, a category for reporting purposes. Whether the requests themselves, the type of businesses supported, type of contracts sold, and so on. NetHelpDesk assists in all these areas.
 


Edit the Category groups to specify categories relevant to your business, and with four groups of Categories to utilise, you can have one group for opening, and one for closing, to see how they differ in reporting. One could be for Requests, one for Projects, one for Sales Leads and Opportunities, one for Change Requests. One for the IT team, one for Facilities Management, one for Accounts and one for HR. The opportunities are endless.

Organise the people you support in the main view, to easily see categorise businesses or areas of your business. Colour code the Area/Client level to indicate a further sub category. NetHelpDesk helps you all become the very best organisation you can be, by helping you get organised.

Here are just a few benefits of category selection in NetHelpDesk:

  4 category groups to use, with 600 categories per group (2,400 total) for requests  
  Allows for 3 tier breakdown for categories, for more granular reporting.  
  Assign category groups to different elements, such as requests, projects, sales leads etc.  
  Organise the area/client treeview with additional top levels, to easily segregate.  
  Top levels completely customisable, so use for geographic, contract type, business type etc.  
  Additional Area/Client level colour coding, to indicate status, category and so on.  
  Group Items together into higher level categories, for easy sorting when issuing.  
  Group Quote Items together in categories to allow easier overview of costs to end-user.  
  Group Assets together into higher level Asset Groups, to categorise for easy sorting.  


And much more. Here is an example of the category groups setup for requests defined by you:

Request Category Setup Screenshot

Click the thumbnail to expand your view.


Here is an example of Customers organised using Top Levels and Folder Colours for categories defined by you:

Top Level and Folder Colour Organisation Screenshot

Click the thumbnail to expand your view.


Here is an example of Assets organised using Asset Groups for categories defined by you:

Asset Group Categories Screenshot

Click the thumbnail to expand your view.


Here is an example of Items organised using Item Groups for categories defined by you:

Items Group Selection in Quotes Screenshot

Click the thumbnail to expand your view.


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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