Product Features
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NetHelpDesk Interfaces
#ChallengeNHD
Migrating to NetHelpDesk
Features Overview
Unique Selling Points
Professional Services
Personal Support Team
All Modules as Standard
Customisation
Integration with Apps
Bespoke Development
Mobile Access
Technician Web Portal
iPhone App
Android App
Windows Phone App
BlackBerry App
Web-enabling & SaaS
Organisations Type
MSPs / IT Companies
Internal Departments
Schools / Colleges / Universities
Standard Features
Help Desk Requests
Easy Transparent Upgrades
Sections and Technicians
Request Types and Forms
Custom Action Buttons
Categorisation
Queue Management
Populate Legacy Data
Dictionaries & Spell Check
Working Offline
E-mail Integration
Escalation / Notifications
Column Selection & Filters
Knowledge Base
End-User Web Interface
Link your Existing Portal
Basic Projects
Documents Management
Simple Disaster Recovery
Next Level Features
Timesheets
UTC Timezones
Reports & Dashboards
Calendar Integration
Service Level Agreements
CRM
Sales Opportunities and Leads
Work Flows & Templates
Qualifications Matching
Approval Processing
ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management
Multi Tenancy
Google Maps Integration
Expenses Tracking
Journey Tracking
Closure Procedure and Surveys
Advanced Features
Asset Discovery + Management
Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration
Item & Stock Control
"Quotes Thru Bill"
Quotation Processing
Sales Orders Processing
Purchase Orders Processing
Contract Management
Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration
Bugzilla Integration
NetHelpDesk Services
Technical Specifications
Developers / Integrators
Reseller / Partner Program
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Request
Closure Procedure and End-user Surveys
Lots of functionality already in the product, but this new web page is
coming soon...

Here is an example of the Journeys input and overview screen from within the
Smartphone apps, that your team can use whilst on the move:
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Journeys Input from Android
Smartphone App Example |
Click the thumbnail to expand your
view.
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Here is an example of the Journeys input and overview screen from within the
Windows app, that your team can use whilst in the office, or via remote
application setup:
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Journeys Overview from Windows App Example |
Click the thumbnail to expand your
view.
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Here are some of the many journey recording benefits within NetHelpDesk interfacest:
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Add journey details whilst on the move, using Smartphone Apps and Web
Interface. |
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Add journey details whilst in the office, using Windows App, and edit or
delete as necessary. |
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Free text Description to include any type of journey, not
restricted at all for your team. |
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Populates GPS coordinates based on the location of Techs using smartphone apps.. |
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Vehicle field can be used for registrations, descriptions or anything you need. |
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Capture start and end odometer readings, to trace mileage on vehicles. |
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Journeys can recorded against requests, or independently for ease of use and scope. |
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Easily see the request related to the journey recorded at click of a button. |
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Full traceability for quality and auditing purposes, so your actions are transparent. |
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Endless reporting on journeys related to any other data held in
NetHelpDesk database! |
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And much more!
Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are
looking for.
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