-p Help Desk Software Closure Procedure and End-User Surveys

 
Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Request Closure Procedure and End-user Surveys


Lots of functionality already in the product, but this new web page is coming soon...


Here is an example of the Journeys input and overview screen from within the Smartphone apps, that your team can use whilst on the move:

Journeys Input from Android Smartphone App Example


Click the thumbnail to expand your view.


Here is an example of the Journeys input and overview screen from within the Windows app, that your team can use whilst in the office, or via remote application setup:

Journeys Overview from Windows App Example


Click the thumbnail to expand your view.


Here are some of the many journey recording benefits within NetHelpDesk interfacest:

  Add journey details whilst on the move, using Smartphone Apps and Web Interface.  
  Add journey details whilst in the office, using Windows App, and edit or delete as necessary.  
  Free text Description to include any type of journey, not restricted at all for your team.  
  Populates GPS coordinates based on the location of Techs using smartphone apps..  
  Vehicle field can be used for registrations, descriptions or anything you need.  
  Capture start and end odometer readings, to trace mileage on vehicles.  
  Journeys can recorded against requests, or independently for ease of use and scope.  
  Easily see the request related to the journey recorded at click of a button.  
  Full traceability for quality and auditing purposes, so your actions are transparent.  
  Endless reporting on journeys related to any other data held in NetHelpDesk database!  


And much more!

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.



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