Product Features


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Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Column Field Chooser and Filters


Every one of your team will work in different ways, and along with the queue management options we have, we also allow the individual to choose what they want to see on the main screen. The columns show data from the request, and these can be set globally, or each can have their own individual choices.


On the main screen, a "Field Chooser" button is available, to select the columns that will display data. If you tend to use the "By Area/Client" queue, then having Client, Site Name and User Name may not be entirely necessary.

  Choose the field information you want to see in the columns on the main page.  
  Options include all available fields in a request type, including custom fields.  
  Set global lists, or choose to have your own personalised view.  
  Have multiple global or multiple personalised views set for column choice.  
  Move fields up and down to change order in the view.  
  Fast "Move to Top" button to move fields from the bottom of the list to the very top quickly.  
  Choose a Primary and Secondary sorting  
  Choose to use fields temporarily without amending your saved view.  


At the top of the treeview, there is also a filter to search for keywords in the Area/Client, Site and User data. This is extremely useful when asking for an end-user's name, typing it, to bring up their account.

The same is available at the top of the main request view, to search the Summary and Details of each of the requests for keywords that match.

An advanced filter also allows to drill down by Request Type, Date Occurred, Date Closed, Resolution Date and Planned Date, SQL filter used in the data analyser, when the last update was added, and whether the request is open, closed or all requests regardless.

Column Selection Tool Screenshot

Click the thumbnail to expand your view.


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.



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