Product Features


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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Contract Management


NetHelpDesk allows for Contract Management for your Customers, and Suppliers, to administer your relationships, and subsequent billing, if required.

 

Example Customer Contract Setup Screen Part 1

Click the thumbnail to enlarge.


Every Customer is completely unique, how you treat your Customers is individual, how you charge them for your services differs from your competition down the road. At NetHelpDesk, we understand that about you, and we understand that your Customers are the same as well.

 

  Customised contracts per Customer, with effective dates and individual references.  
  Separate your contract types with unique descriptions for reporting purposes.  
  Unique Contract References to easily source contract during discussion with your Customer.  
  Separate contract status settings, to easily report on current situation, and highlight focus.  
  Track when contracts are sent to Customer, and when they are received back signed.  
  Relate billing settings unique to the contract, and what the contract covers.  
  Bill weekly, monthly, quarterly, every 6 months, or yearly to define contract billing period.  
  Indicate charge on invoice, and specify annual increases on automatic renewal.  
  Link Assets to a Contract quickly, and easily see location, type and contract value per asset.  
  Add on charges per asset, and annual increase percentage per asset on specified date.  
  Record the payment method, whether Direct Debit, Standing Order, Cheque, or Invoice.  
  Print contracts to customisable templates for your Customers to review and sign.  
  Attach the documents, in whatever format necessary, to reference signed documents.  
  Invoice your Customers from information contained in NetHelpDesk using choice of program.  
  Fixed price billing, recurring, pre-pay, pay-as-you-go or combination billing.  
  Base billing on request types, categories, charge rates of combinations of these.  
  Override Charge Rates per customer from a central charge rate pool.  
  Add contract item and service tax codes for easy management of contract invoicing.  
  Override the global billing process to be not invoice unless contract, or Pay-as-you-go default.  
  Add Accounts e-mail address to send contractual and invoice details from NHD.  
  Specify a Service Level Agreement per site for Customer, for granular contract management.  


...and much, much more.

Our help desk software offers the perfect solution for all your contract management needs, and integrating this into billing mechanisms as well, if needed.

Against each Customer, you can specify the Service Level Agreement (SLA) you have in place with them, and allow all calls for that Customer to be treated how you need it to be.

NetHelpDesk allows you to add contracts in place with your Customer, and track and trace contract history over time, as your relationship with them grows.

Each Customer can have their own charge rates, as well as Contract and Service Tax Codes. You can track which assets are to be included in each contract, and select periods for billing, whether weekly, monthly quarterly or yearly.

Set period charge amounts, allow for Pay-as-you-Go (PAYG) billing, Pre-payment contracts, or Fixed Price, or combinations depending on request type, charge codes or call categories.

The lead developer who championed the contract management features within NetHelpDesk used to be an Accountant, and a Manager, so we now all understand just how simple, varied or complex requirements can be from Customer to Customer.

NetHelpDesk allows you to specify all of this contractual information and more, into the product, so you and your team don't have to remember it, or worry so much about it. Once there, NetHelpDesk does all the hard work for you, whilst still allowing you the access and flexibility to adapt as your business grows.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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