Product Features


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Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

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Project Management

Supplier Management

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Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Dictionaries and Spell Check


Within the program, we know that our global customer base will be writing in a multitude of languages to answer their Customers' queries. As much as we shouldn't, we have all come to rely on spell check.
 


Because of this, we offer a host of dictionaries in different languages, to be able to spell check in NetHelpDesk. It is important that your End-users get the best possible service, and poor spelling can affect how they perceive you all. Below is an example of our Spell Check in action in British English.

 

Example of Spell Check on an Action screen

Click the thumbnail to expand your view.


We support a global customer base, and for this reason, we have numerous spell check dictionaries available in a variety of languages, including regional specific languages, i.e. Portuguese, and Brazilian Portuguese.

Languages currently available include:

    Afrikaans  
         
    American English  
   
    Australian English  
   
    Brazilian Portuguese  
         
    British English  
         
    Czech  
         
    Danish  
         
    Dutch  
         
    Estonian  
         
    Finnish  
         
    French  
         
    German  
         
    Italian  
         
    Hungarian  
         
    Norwegian  
         
    Portuguese  
         
    Russian  
         
    Spanish  
         
    Swedish  



If your language is not included above, please contact us to discuss availability.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.


 

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