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NetHelpDesk Interfaces

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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Disaster Recovery and NetHelpDesk Help Desk Software


Disaster Recovery and DR processes are more important than ever before in history, and having software backups to allow your business to continue are imperative. Whether you are a one-person organisation to a multi-national corporation, ensuring your business's continuance is an essential requirement.


From the darkness of disaster, NetHelpDesk shines forward with simple recovery processes. NetHelpDesk's simple structure does not rely on the machine it is installed on. It has no integration with registry keys, .dll files or application data with logins. Most of the settings within NetHelpDesk are stored within the SQL Server Database.


The NetHelpDesk Structure

There are three main components within NetHelpDesk; the NetHDClient.exe, the file that is the general user interface (GUI), the SQL Server database, that can be in any instance of SQL, and the data link file that tell the .exe file which database to use to store its data. 


And that's it. Nothing more complicated than that.

Simple Disaster Recovery Routine

Simply:

  1. Back up the NetHelpDesk SQL Server Database to a .bak file.  
  2. Back up the NetHelpDesk folder, with Win, Web, Log and SQL folders.  


to ensure that NetHelpDesk can be reinstated wherever you like.

Simple Disaster Recovery Procedure

To reinstate:

  1. Place the NetHelpDesk backup folder with Win, Web, Log and SQL folders in its new location.  
  2. Restore the .bak file to a new SQL Server Instance.  
  3. Update the data link .udl file to point to the new SQL Server Database location.  
  4. Update the shortcuts on your desktops to point to the new NetHelpDesk folder location.  


And that's it.

The simplest disaster recovery procedure you'll ever need to go through with a software.

Our SaaS offering has the routine carried out on your behalf on a regular basis. New servers are ready to switch to in the unlikely event of server issues, and your team just carry on working as normal.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.



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