Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Document Management


That infamous term "paper-free" did not lessen the burden of documentation required for any organisation, and instead of piles of paper, we have folders stocked with files. Having easy and transparent access to these documents, will help improve efficiency and lessen admin burden on your teams.


Whether the document is a fixed entity (such as a signed contract), a moving document (such as a policy document which is constantly updated) or web pages (such as Microsoft knowledge articles), NetHelpDesk can help you organise. This include integration with your SharePoint database.

Just look at the options that NetHelpDesk has that will help you towards a more streamlined daily environment for you and your teams:

  Store and access documents that are fixed (such as signed documents, that never change).  
  Store and access documents that change (such as policy documents that constantly change).  
  Store and access documents that are web based (such as Microsoft knowledge articles).  
  Have any type of file, whether Adobe, Microsoft, Media, Design, Technical and so on.  
  Add to Customer, Site, Asset, Projects, Opportunities, Suppliers, Requests & Knowledge Base.  
  Add Generic Documents Lists in Groups, and make groups available to all sites.  
  Examples include storing contracts against the Customer, or Photos against the Asset or Site.  
  Make documents available to your End-users via the End-user Web Interface.  
  Even if not created in NetHelpDesk, store Quotes, Sales Orders and Purchase Orders.  
  Multiple quotation templates to attach standard documents to quotes in one click.  
  Make documents available on Request templates, to follow during procedures.  
  Ensure all documentation is available to your team for high auditing quality for ISO etc.  


And much more. Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.


 

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