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NetHelpDesk Interfaces

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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Expenses Tracking


If you allow for your Technicians to claim back expenses incurred whilst on the road, or need to trace costs that fall outside of providing the services you do, NetHelpDesk has great expense tracking facilities in the Web Interface, the Smartphone app, and the Windows application for convenience and ease.

 


Whether the expenses are for travel, subsistence, equipment or anything else you allow your team to claim expenses against calls for, NetHelpDesk's expenses tracking is open to use as your business needs, with no restrictions on names of categories (completely open to call whatever you like) and full reporting, plus invoicing Customer for expenses.

Here is an example of the Expenses input and overview screen from within the Smartphone apps, that your team can use whilst on the move:

Expenses Input from Android Smartphone App Example


Click the thumbnail to expand your view.


Here is an example of the Expenses input and overview screen from within the Windows app, that your team can use whilst in the office, or via remote application setup:

Expenses Overview from Windows App Example


Click the thumbnail to expand your view.


Here are some of the benefits available with Expense reporting from the interfaces of NetHelpDesk, and ensure that issues surrounding expenses becomes a thing of the past:

  Add expenses whilst on the move, using Smartphone Apps and Web Interface.  
  Add expenses whilst in the office, using Windows App, and edit or delete as necessary.  
  Free text Description to include any type of expenses, not restricted at all for your team.  
  Set the amount independent from Currency, so use worldwide in multitude of currencies.  
  Set Types for expenses to help categorise and report on expenses on regular basis.  
  Capture date the expenses is incurred for accuracy of reporting and invoicing, where needed.  
  Mark when reimbursed to the Technician, where necessary for prompt processing.  
  Process expense as a line item on invoices sent to Customer using Accounts package.  
  Link the expense to a Request for audit trail and improved overview of details.  
  Endless reporting on expenses related to any other data held in NetHelpDesk database!  


And much more!


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.



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