Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Features Overview


NetHelpDesk is a UK based IT software company that produces a help desk software solution. The solution is sold to a global Customer base on most continents.

 


Initially written for IT companies and departments, the product has developed to fit any industry, and can essentially be used by any company that needs to track requests or tickets.

The capability of the software extends far beyond this, and continues to develop based on Customer feedback to the needs and requirements of individual companies.

NetHelpDesk, as a company, is a proactive one that listens to its Customer base, and responds to a dense and ever-changing marketplace.

NHD, as software, provides an extensive, full-featured, rich application, at a competitive price, as well as exemplary support to all Customers in all areas, from technical assistance, to training and so on.

Listed below are some of the high-level features of our software.

 

  Ticket and Incident Management.  
  Escalated Ticket and Problem Management.  
  Escalations and Notifications for Technicians.  
  Multiple Service Level Agreement Management.  
  Remote Ticket and Asset Access and Updating for Technicians.  
  Maintenance or Service Request Management.  
  Sales Opportunity or Enquiry Management.  
  Customer Relationship Management (CRM).  
  Customer Contract Management  
  Combination Billing and Overriding Charge Rates at Customer Level.  
  Quotations Management.  
  Sales Order Management.  
  Purchase Order Management.  
  Supplier Management, with SLA and Contracts.  
  Consignment Management and Printing.  
  Asset and Connections Management, with SLAs and Warranties.  
  Item and Service Catalogue Management.  
  Stock Control Management.  
  Service Status Monitoring.  
  Change Management.  
  Rich Text Knowledge Base.  
  E-mail Integration.  
  Calendar Integration.  
  Multiple Customisable Customer Web-Portal.  
  Import Facility of Existing Data from current Help Desk Software.  
  Endless Reporting and high level overview dashboards.  
  Workflows and Templates for Tickets.  
  Multiple sequential Approval Processing.  
  Multitenancy Setup for split purpose databases.  
  Sage Integration.  
  QuickBooks Integration.  
  Xero Integration.  
  KashFlow Integration.  
  Remote Monitoring Management (RMM) Software Integration.  
  GFI Max Integration.  
  Kaseya RMM Integration.  
  LabTech RMM Integration.  
  N-able by Solarwinds RMM Integration.  
  Bugzilla Integration.  
  Remote Access Software Integration.  
  iPhone Smartphone App.  
  Android Smartphone App.  
  Administrator / Technician Account Controls.  
  Multi-Lingual End-User Web Interface.  


And much more. Just contact our team to discuss your requirements. We add in features based on Customer feedback, so a quick chat with us will surprise you. Here are some questions we're often asked.

  What are the Main Features?  
 

The main features of NetHelpDesk, some unique to our software, are described in detail, and accessed via the menu on the left. Feel free to explore the features, and this is by no means a definitive list. ALL ARE INCLUDED AS STANDARD.

Call our sales team to discuss our Help Desk Software in detail, ask any questions you may have, or arrange a web demo of all the features.

 


  We just want a simple ticketing system, at a low cost! Is that possible?  
 

Yes, you've come to the right place. NetHelpDesk at its core is a rich featured ticketing system that is very low cost compared to our competitors. But as your business grows, all the functionality is there when you need it, at no extra cost!

 


  Can we discuss adding a feature?  
 

Absolutely! If our help desk software doesn't currently do exactly what you need, our product development team actively work with our Customers daily to add in features that they need, usually free of charge, and release them within a few weeks!

 


  Do you provide Technical Implementation and Training Services?  
  Indeed, we do! Click on the site visits link in the menu on the left to see all of our professional services that we offer. If you haven't got the time or the resource, we are always happy to help.  


  What integration options are available?  
 

As standard, NetHelpDesk has integration with Microsoft Outlook Calendars, Active Directory, Intuit QuickBooks, Sage, and Google Maps.

Additionally, you can integrate your third party control software for assets, any status monitoring software that generates e-mail notifications, and even create tickets if no e-mail is received from that software!

If you have an in-house bespoke software you need NetHelpDesk to link to, we're happy to discuss these options with you. More times than not, this is included in your purchase conditions, and added free of charge.

 


  How easy is it to migrate to NetHelpDesk? We have lots of data to transfer!  
 

Very easy. We already offer one-click integration options in the software to migrate data from our leading competitors, as well as a built-in import facility within NetHelpDesk.

If you need a complex data import that isn't already offered by us, just speak with one of our team, who can assist with this, and explore options.

 


  What makes NetHelpDesk different?  
  There are many points that make us different, but above all, it is the amazing Support you will receive.

Time and again, feedback received is that NetHelpDesk support Customers like no other product of its kind in the marketplace. In fact, some tell us we under charge for such exemplary assistance.
 


We feel that the best way to find out if NetHelpDesk is right for you is to simply ask us. We want you to find the best solution for you, so we're happy to help wherever we can, and if it's not right for you, we will say so! We promise you that!

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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