 GFI Max RemoteMangement Integration
NetHelpDesk now integrates with your GFI Max software, helping you to manage
the services for your Customers quickly, and easily.
From the GFI Max website:
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"GFI MAX RemoteManagement helps you grow your business, make more money,
attract more customers and tie wandering break/fix customers to you - and
makes it easy.
What's more, this RMM tool has been built for use by any business model.
Whether you're break/fix, support bank or managed services, MAX helps you
deliver superior IT support services." |
Rather than provide you with a mediocre tool built into our package, we
allow you to integrate with your preferred choice of RMM tool. Continuous
feedback from Customers is that GFI Max is one of the best on the market, so
we have built a special API link with their software.
The people over at GFI Max are great to work with, and support us to the
same level we support you, so it's a perfect match.
Once you have followed the easy-to-read guides from NetHelpDesk and/or GFI
Max, you simply add the details into NetHelpDesk.
All that NetHelpDesk needs to know is the location of GFI MAX server and
have an API Key from you, and it handles the rest for you.
Click on the Import/Sync button, and let NetHelpDesk take care of the rest.
The integration allows you to initially import:
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Import of client and sites from GFI Max into NetHelpDesk. |
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Import of GFI Max devices at sites and details of the devices
using the GFI Max Device ID number. |
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Record of changes made to
devices. |
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Accept alert and recovery e-mails from GFI Max. |
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Create tickets and
automatically close tickets from GFI Max emails. |
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Link the ticket to GFI Max devices. |
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Record a history of tickets
against GFI Max device. |
Once done, you can look after and monitor all of your alerts from within
NetHelpDesk, and create tickets based on criteria you specify.
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Service Status Overview and Service
Status Catalog - Example Screenshot |
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Click the thumbnail to enlarge. |
Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are
looking for.
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