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Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

GFI Max RemoteMangement Integration

NetHelpDesk now integrates with your GFI Max software, helping you to manage the services for your Customers quickly, and easily.



From the GFI Max website:

"GFI MAX RemoteManagement helps you grow your business, make more money, attract more customers and tie wandering break/fix customers to you - and makes it easy.

What's more, this RMM tool has been built for use by any business model. Whether you're break/fix, support bank or managed services, MAX helps you deliver superior IT support services."

Rather than provide you with a mediocre tool built into our package, we allow you to integrate with your preferred choice of RMM tool. Continuous feedback from Customers is that GFI Max is one of the best on the market, so we have built a special API link with their software.

The people over at GFI Max are great to work with, and support us to the same level we support you, so it's a perfect match.

Once you have followed the easy-to-read guides from NetHelpDesk and/or GFI Max, you simply add the details into NetHelpDesk. All that NetHelpDesk needs to know is the location of GFI MAX server and have an API Key from you, and it handles the rest for you.

Click on the Import/Sync button, and let NetHelpDesk take care of the rest.

The integration allows you to initially import:

  Import of client and sites from GFI Max into NetHelpDesk.
  Import of GFI Max devices at sites and details of the devices using the GFI Max Device ID number.
  Record of changes made to devices.
  Accept alert and recovery e-mails from GFI Max.
  Create tickets and automatically close tickets from GFI Max emails.
  Link the ticket to GFI Max devices.
  Record a history of tickets against GFI Max device.

Once done, you can look after and monitor all of your alerts from within NetHelpDesk, and create tickets based on criteria you specify.


Service Status Overview and Service Status Catalog - Example Screenshot

Click the thumbnail to enlarge.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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