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Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


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MSPs / IT Companies

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Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Google Maps and NetHelpDesk Help Desk Software


Thanks to the lovely people over at Google, we have integrated the Google Maps service into NetHelpDesk to help plot your Customers and staff on a full featured, beautifully designed map plugin using the accuracy of the GeoCoordinates generated from Customer addresses, and location of smartphone app users.


Plotting your Customer locations from their addresses, and where you staff are whilst on the move using the GeoCoordinates generated from the Smartphone app on Google Maps is such a simple yet powerful tool.

The feature, included as standard, as all other features are with NetHelpDesk, allows you and your teams to  track open tickets in all areas, and so easily delegate work efficiently based on location.

Not only keep costs down for mileage and journey time, but improving the speed of service to your end-users and allowing teams to use all the features of Google Maps to direct teams to the correct location.

Using features like the Street View, to see local landmarks, and guide mobile users, or send details to their Google Maps app on their phone, to plot journeys, estimate journey times and so on.

Using the GeoCoordinates from the Smartphone app also lets you track locations of staff, to ensure they are maximising their time, and not wasting it in a nearby fast food drive thru establishment.

Google Maps Integration All Customers Overview with open Tickets- Example Screenshot

Click the thumbnail to expand your view.


Google Map Street View from within the feature, NetHelpDesk building - Example Screenshot

Click the thumbnail to expand your view.


Smartphone Apps GeoCoordinates page  - Example Screenshot

Click the thumbnail to expand your view.


Here are just some of the benefits of the Google Maps integration with NetHelpDesk Help Desk Software, to take your support of your customers, and efficiency of your team to the next level:

  Plot Customers using their GeoCoordinates with Google Maps view in main interface.  
  Use their street address from the Site record to populate those GeoCoordinates  
  Include all Customers on the overview, to view from any region of the world.  
  Exclude Customers who do not have current tickets open, if required.  
  Include Staff locations using their GPS Location coordinates sent from the Smartphone apps.  
  Show Client Labels, so you know who is where, simply, clearly and easily.  
  Plot the travel paths of staff in between two set dates using Google Maps mileage.  
  Show Staff Labels, so you know who is where, simply, clearly and easily.  
  Set a refresh interval in seconds, to show up to date information of locations.  


And much more!

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.



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