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#ChallengeNHD

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Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

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Mobile Access


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Web-enabling & SaaS


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Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

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Custom Action Buttons

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Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

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Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

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Change Management

Project Management

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Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Help Desk Software #challengenhd


We started our #ChallengeNHD Twitter Campaign in July 2012, to have anyone challenge the NetHelpDesk development team with their required feature or features, that they wanted to see in our product.


At NetHelpDesk, we take the extra step to help make the fit of our product to your requirements a 100% match. So many of our competitors have spoiled the marketplace, that we are often meet with their disillusioned Customers, who are wondering where the catch is.

They just don't believe us when we say we will deliver what we say we will, when we say we will. We have done it for so many Customers in the past, who have stayed with us for many years, some very high profile Customers.

To prove that we do what we say, from 1st May 2014, we will start adding to the list below the changes we have made in our product based on these #ChallengeNHD requests, and tweeting the success.

 

Requested Feature Delivered Charge
29/OCT/2014

When using the cost for assets on contracts, a default charge set at asset type level.

29/OCT/2014

Free

15/OCT/2014

Add a filter to the items movement tab on assets to show only associated items.

16/OCT/2014

Free

25/SEP/2014

Allow creation of Item Record when adding ad hoc items to a quotation or sales order for 5C.

02/OCT/2014

Free

17/SEP/2014

Assets restricted by Site for Technicians on the Technician Web Portal for Copy Cat Ltd

18/SEP/2014

Free

15/SEP/2014

Contract Reference and Status to be added to the Contacts List for Copy Cat Ltd

20/SEP/2014

Free

8/SEP/2014

New Acknowledgement E-mails for different "Out of Hours" message for Cyan Solutions.

09/SEP/2014

Free

14/AUG/2014

Integration with QuickBooks Online for Solar IT.

TBC

Free

12/AUG/2014

New Dashboard Interface with key summaries of requests and activity in NetHelpDesk for EQ Systems and City Facilities.

12/SEP/2014

Free

02/JUL/2014

Update master item record cost price when adding item cost price to supplier purchase order for Goldstar Telecom.

02/JUL/2014

Free

01/JUL/2014

"Estimated Delivery Date” field on Supplier PO’s for Beyond Networks.

02/JUL/2014

Free

26/JUN/2014

Ability to vote on usefulness of KB articles as and end user for WM Housing.

ETA 07/JUL/2014

Free

11/JUN/2014

Allow multi select change status, and allow multi select print for King Edwards School.

13/JUN/2014

Free

02/JUN/2014

Add a filter on NHServer to not update appointments that are in the past even if the fault is still open. It will use the past/future days fields for the ticket appointments, as well as the non ticket appointments for Dataphone.

03/JUN/2014

Free

27/MAY/2014

1. Ability for Customers to have secure access to selected files for downloading, with access to have an expiration date (ie. no longer downloadable when there support contract expires).

2, Each customer may or may not have access to a particular download. The files product a and b only appear once, then what ever customers have access to, the software will determine, again based on their support contract for Progressive Edge.

29/MAY/2014

Free

15/MAY/2014

1. Add an ‘Associated Items’ tab to the Asset Record to allow associations to be made between an asset type and an item.

2. When selecting an item to use on a ticket, a filter will be added to only show items that have been associated with the linked asset for Highams Park School.

23/MAY/2014

Free

 

08/MAY/2014

Add a new sales price column to the existing item list in NetHelpDesk for Expert IT.

 

09/MAY/2014

Free

 

 

07/MAY/2014

Option to choose multiple sites for which to create a ticket for in NetHelpDesk for Skyband

 

09/MAY/2014

Free

 

 

02/MAY/2014

Allow Sage Import facility to import the item price from Sage into NetHelpDesk for Expert IT.

 

07/MAY/2014

Free

 


All you need to do is tweet your requirement, followed by #ChallengeNHD, and we will respond. Alternatively, contact anyone in our team to request your feature add. Help us to understand how this helps your business, and we will add it to our program for all to enjoy.

And, the best bit. It's completely free of charge.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Contact us to discuss with our team what you are looking for.

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