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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Populating Your Database


Migrating from your existing help desk software system can be time consuming, and a daunting prospect. Populating legacy data from an existing databases can seem like a task that could take a long time, especially if everything had to be entered manually. With NetHelpDesk, we help you tackle this head on.


We understand that over the years, you may have spent so long with your existing solution, and its quirky little ways, the thought of migrating to a new help desk software seems like an almost impossible feat. NetHelpDesk has quite a few migration options from existing systems, that could help very quickly. See our Migrating to NetHelpDesk page for more information.

Alternatively, we have a built-in import facility that helps you to use our pre-formatted Microsoft Excel spreadsheets, and import your existing Asset, Clients and Sites, Items, Requests and Actions, End Users, Suppliers,  Billing Contracts, KB Articles, and Sage Invoices from your existing solution, or database.


If you don't have time, or don't completely understand the database structure of your existing system, we can certainly assist. In fact, we offer it as a standard part of our service to make sure you migrate with the minimum of fuss, and the maximum of data.


Migrating using Active Directory and LDAP sync


If you are supporting end-users internally, are within an education organisation, or have access to Customer's Active Directories, NetHelpDesk can integrate with them, to populate your Area/Client treeview as part of an ongoing sync. The Active Directory wizard allows Sites to be linked to OU Containers in the Active Directory. If your Active Directory is in good order, and sensibly organised, NetHelpDesk can easily mimic this.


The functionality within NetHelpDesk that allows Active Directory information to be mapped to their relevant NetHelpDesk fields within the setup. Leave the Active Directory as the Master Database, and update NetHelpDesk on an ongoing Active Directory sync.



Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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