Migrating from your existing help desk software system can be time
consuming, and a daunting prospect. Populating legacy data from an existing
databases can seem like a task that could take a long time, especially if
everything had to be entered manually. With NetHelpDesk, we help you tackle
this head on.
We understand that over the years, you may have spent so long with your
existing solution, and its quirky little ways, the thought of migrating to a
new help desk software seems like an almost impossible feat.
NetHelpDesk has quite a few migration options from existing systems, that
could help very quickly. See our Migrating to NetHelpDesk page for more
Alternatively, we have a built-in import facility that helps you to use our pre-formatted
Microsoft Excel spreadsheets, and import your existing Asset, Clients and
Sites, Items, Requests and
Actions, End Users, Suppliers, Billing
Contracts, KB Articles, and Sage Invoices from your existing
solution, or database.
If you don't have time, or don't completely understand the database
structure of your existing system, we can certainly assist. In fact, we
offer it as a standard part of our service to make sure you migrate with the
minimum of fuss, and the maximum of data.
Migrating using Active Directory and LDAP sync
If you are supporting end-users internally, are within an education
organisation, or have access to Customer's Active Directories, NetHelpDesk
can integrate with them, to populate your Area/Client treeview as part of an
ongoing sync. The Active Directory wizard allows Sites to be linked to OU
Containers in the Active Directory. If your Active Directory is in good
order, and sensibly organised, NetHelpDesk can easily mimic this.
The functionality within NetHelpDesk that allows Active Directory
information to be mapped to their relevant NetHelpDesk
fields within the setup. Leave the Active Directory as the Master Database,
and update NetHelpDesk on an ongoing Active Directory sync.
Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are