Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Integration with your Favourite Apps


No software fits your needs perfectly, and offers amazing functionality throughout. You will have also spent time, money and effort sourcing great products for other parts of your business, that are tried and tested, and work perfectly for your needs.
 


At NetHelpDesk, we allow you to integrate with your favourite applications, to get the very best for your business.

Just some of the products you can integrate with NetHelpDesk are:
 

NetHelpDesk Help Desk Software GFI Max GFIMax Integration

Kaseya RMM

N-Able by Solarwinds

GFI Max (Hound Dog)

LabTech


 

NetHelpDesk Help Desk Software Microsoft SQL Server Report Builder Integration

NetHelpDesk Help Desk Software Sage Act! Integration

NetHelpDesk Help Desk Software Google Maps Integration

Bugzilla

Report Builder

SAP Crystal

ACT! by Sage

Google Maps


 

NetHelpDesk Help Desk Software KashFlow Integration

NetHelpDesk Help Desk Software Sage Integration

NetHelpDesk Help Desk Software QuickBooks Integration

KashFlow

2007 to 2014 inclusive.

UK, USA, Canada, Australia and New Zealand



So many of our existing Customers came to NetHelpDesk because they wanted to merge their billing system, or their RMM software with a help desk software, but had failed to get it elsewhere.

Even worse for them, they had been promised the world by other products on the market, which failed to deliver. Sound familiar?

Speak with our team now about your preferred integration option preference, and our team will get to work looking at all options available for integration.

They will investigate for you, provide you with information on what we can do, and all you need to do is place an order with us, with this stipulated as a condition of purchase.

In the unlikely event that the product is an unusual one we've not come across before, there may be a nominal fee to cover our Developers time.

However, if it's incredibly popular, we will add it as part of your purchase, with no extra charge. You'll be helping us to sell more copies of NetHelpDesk, so consider this a big thank you from us!.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in any area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

 

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