Product Features


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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Help Desk Software Apple iPhone App


The NetHelpDesk iPhone app is available on iTunes Store for you and your team to use completely free of charge. We believe that you won't find functionality like it anywhere else. You can even test all of its features during your trial period. Click icon to download now.

The iPhone app was our first requested Smartphone app, and we have delivered industry leading functionality that we have not yet discovered in other apps in the market.


















Whilst on the move, you will be able to add new requests, update existing ones, contact your end-users, look up details on your Customer, Site, End-Users, Assets and capture multiple Technician and End-User signatures on the touch-screen.

Work offline - Only help desk app that allows you to carry on working offline

Locally stored database in your iPhone - Refresh just the latest data on the go.
Add New requests for your Customers
See Unassigned requests for your Customers
View Your Own Existing requests for your Customers
Respond to, and Update Existing requests for your Customers
View Assets for your Customers
Access Customers, Sites & End-user details and notes.
View and filter Customer, Sites & End-User specific requests.
Capture and upload Multiple End-users Signatures.
Capture and upload Multiple Customer Signatures.  
  Capture and upload photographs to requests.  
  See Date Occurred, Call Status, and notes added by your team.  
  E-mail your End-user straight from their details.  
  Call your End-user straight from their details.  
  Capture your Technician's time on the request, and assign charge rates, where necessary.  
  Update your End-users by sending copies of the notes you add by e-mail.  
  Plot Customer locations on Maps integration.  
  Plot Technician's locations from their GPS Coordinates sent from handset back to main DB.  
  View Customers' site details straight from the request.  
  Technicians can submit their expenses through against requests.  
  Technicians can submit journey travel time, vehicle and mileage.  
  Technicians can submit time usage that may be outside requests.  
  Lock access to your Customer list, if not necessary for your Technicians to have access.  


And much more. Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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