NetHelpDesk will soon be integrated with your LabTech software, helping you to manage
the services for your Customers quickly, and easily.
From the LabTech website:
"The remote monitoring and management (RMM) landscape has
recently changed. Many RMM providers are in flux, but LabTech
Software’s focus remains unchanged and clear. LabTech is the only
RMM platform designed by a managed service provider (MSP) for the
way MSPs work.
And because we came from the MSP space, be assured that we will
remain dedicated to our partners and to the MSP industry. You can
depend on us to be here and to provide you with the best-in-breed
tools you need to automate your IT business and achieve success."
Rather than provide you with a mediocre tool built into our package, we
allow you to integrate with your preferred choice of RMM tool. Continuous
feedback from Customers is that LabTech is one of the best on the market, so
we have built a special API link with their software.
Service Status Overview and Service
Status Catalog - Example Screenshot
Click the thumbnail to enlarge.
The people over at LabTech are great to work with, and support us to the
same level we support you, so it's a perfect match.
Once you have followed the easy-to-read guides from NetHelpDesk and/or
LabTech, you simply add the details into NetHelpDesk.
All that NetHelpDesk needs to know is the location of LabTech server and
have an API Key from you, and it handles the rest for you.
Click on the Import/Sync button, and let NetHelpDesk take care of the rest.
The integration allows you to initially import:
Once done, you can look after and monitor all of your alerts from within
NetHelpDesk, and create tickets based on criteria you specify.
Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are