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All Modules as Standard


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Schools / Colleges / Universities

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Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

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Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

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E-mail Integration

Escalation / Notifications

Column Selection & Filters

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End-User Web Interface

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Basic Projects

Documents Management

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Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

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Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

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Project Management

Supplier Management

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Service Desk Management

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Release and Deployment

Service Catalogue

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Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

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Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

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Technical Specifications

Developers / Integrators

Reseller / Partner Program

LabTech RMM Integration

Coming soon...

NetHelpDesk will soon be integrated with your LabTech software, helping you to manage the services for your Customers quickly, and easily.



From the LabTech website:

"The remote monitoring and management (RMM) landscape has recently changed. Many RMM providers are in flux, but LabTech Software’s focus remains unchanged and clear. LabTech is the only RMM platform designed by a managed service provider (MSP) for the way MSPs work.

And because we came from the MSP space, be assured that we will remain dedicated to our partners and to the MSP industry. You can depend on us to be here and to provide you with the best-in-breed tools you need to automate your IT business and achieve success."

Rather than provide you with a mediocre tool built into our package, we allow you to integrate with your preferred choice of RMM tool. Continuous feedback from Customers is that LabTech is one of the best on the market, so we have built a special API link with their software.


Service Status Overview and Service Status Catalog - Example Screenshot

Click the thumbnail to enlarge.

The people over at LabTech are great to work with, and support us to the same level we support you, so it's a perfect match.

Once you have followed the easy-to-read guides from NetHelpDesk and/or LabTech, you simply add the details into NetHelpDesk. All that NetHelpDesk needs to know is the location of LabTech server and have an API Key from you, and it handles the rest for you.

Click on the Import/Sync button, and let NetHelpDesk take care of the rest.

The integration allows you to initially import:

    Customer Details
    Assets Details

Once done, you can look after and monitor all of your alerts from within NetHelpDesk, and create tickets based on criteria you specify.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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