Product Features

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NetHelpDesk Interfaces


Migrating to NetHelpDesk

Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

Link Existing Web Portal Access to NetHelpDesk

NetHelpDesk allows your end-users to access the NetHelpDesk end-user portal directly from any third party portal using pass through authentication.

NetHelpDesk comes with its own End-user and a separate Technician Web Portal, to access and action tickets using any web browser online.

However, many companies will already have portals built into their websites that their end-users all already familiar with accessing. They may have used them for years, and changing this culture could be problematic, and be "yet another login to remember."

  Branding can be completely customised to match your existing end-user web portal.  
  Their e-mail address is passed through from your third party portal to the NHD portal.  
  If email address not found, a new account can be created in NetHelpDesk.  
  If domain is matched, the new account is created under the matching client.  
  If not matched, the new account goes against an "unknown" pool.  
  Passing of data is based around a SHA-256 encryption algorithm using a secret key.  
  The connection is completely secure, and no risk posed to your end-users data.  

The Web Portal interface is licensed for unlimited end-users as standard, and runs on any machine using Internet Information Services (IIS) web server. The system uses a compiled CGI executable for speed. The underlying functionality will be provided by the NetHelpDesk components.

All HTML files can be edited and customized to individual requirements. You can also setup multiple websites using the same database, but have different web appearances for each one.

This is particularly useful if you have different departments using the same database, or have particular Customers you wish to provide a more personalised environment for.

And much more. Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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