Migrating to NetHelpDesk
Unique Selling Points
Personal Support Team
All Modules as Standard
Integration with Apps
Technician Web Portal
Windows Phone App
Web-enabling & SaaS
MSPs / IT Companies
Schools / Colleges / Universities
Help Desk Requests
Easy Transparent Upgrades
Sections and Technicians
Request Types and Forms
Custom Action Buttons
Populate Legacy Data
Dictionaries & Spell Check
Escalation / Notifications
Column Selection & Filters
End-User Web Interface
Link your Existing Portal
Simple Disaster Recovery
Next Level Features
Reports & Dashboards
Service Level Agreements
Sales Opportunities and Leads
Work Flows & Templates
ITIL and Pink Verify
Service Desk Management
Service Asset and Config
Release and Deployment
Service Level Management
Google Maps Integration
Closure Procedure and Surveys
Asset Discovery + Management
Service Status Monitoring
GFI Max Integration
Kaseya RMM Integration
N-able RMM Integration
Labtech RMM Integration
Item & Stock Control
"Quotes Thru Bill"
Sales Orders Processing
Purchase Orders Processing
QuickBooks Online Integration
Developers / Integrators
Reseller / Partner Program
Portal Access to NetHelpDesk
NetHelpDesk allows your end-users to access the NetHelpDesk end-user portal
directly from any third party portal using pass through authentication.
NetHelpDesk comes with its own End-user and a separate Technician Web
Portal, to access and action tickets using any web browser online.
However, many companies will already have portals built into their websites
that their end-users all already familiar with accessing. They may have used
them for years, and changing this culture could be problematic, and be "yet
another login to remember."
Branding can be completely customised to match your existing
end-user web portal.
Their e-mail address is passed through from your third party
portal to the NHD portal.
email address not found, a new account can be created in NetHelpDesk.
domain is matched, the new account is created under the matching
If not matched, the new account goes against an "unknown" pool.
of data is based around a SHA-256 encryption algorithm using a
The connection is completely secure, and no risk posed to your
The Web Portal interface is licensed for unlimited end-users as standard,
and runs on any machine using Internet Information Services (IIS) web server. The system uses a compiled CGI executable
for speed. The underlying functionality will be provided by the NetHelpDesk
All HTML files can be edited and customized to individual requirements.
You can also setup multiple websites using the same database, but
have different web appearances for each one.
This is particularly
useful if you have different departments using the same database, or have
particular Customers you wish to provide a more personalised
And much more. Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are