NetHelpDesk Customers



Latest News



06/2009  Service Desk Show  NetHelpDesk attend show at Earls Court, London

04/2009  Version Release NetHelpDesk version 5.00 is released...
 

Testimonials


Call Now on 0870 62 65 270



Online Demo
Call now and speak to a trained expert.  You may also ask for a web session where we can answer questions while you see one of our demo screens.
Welcome to NetHelpDesk, the leading help desk software solution in the Middle East Region, designed for IT Companies, IT Departments and Schools with support teams of up to 30 people.

NetHelpDesk Features...

Web Portal for customers/staff to log tickets
Web Portal for remote support staff (incl. PDA/Blackberry access)
Receive tickets via email - with full threading
Managerial Overview Dashboard - with Public Display option
Knowledge Base
Asset Management with Automatic Asset Discovery
Technician Time Recording and Calendar
Advanced SLA Handling with SLA Monitor for Management
ITIL Compatible
Easy Intuitive Design
Process IT / HR / Maintenance requests
Sales Order Processing
Supplier Contract Management
Reporting with Designer and Query Builder
Billing - Integrates with Quickbooks/Sage

References

Our software is installed in over 20 countries worldwide and is being used daily by more than 25,000 users.  We have a database full of satisfied customers who have given us permission to pass on their details as a reference contact.  So please let us know your location and we will send you a relevant reference contact.

So why choose NetHelpDesk?

We appreciate that by now you have probably spent many days looking at dozens of products and are left wondering which product to choose.  Well, here are 5 reasons why NetHelpDesk is different...

> All our support staff are Level 3 Engineers or above and have been trained to offer you a support service that is second to none.

> We guarantee to answer all support calls within 5 rings.

> NetHelpDesk has the most simple system architecture available... no client install required...

> Our intuitive interface is based on an 'Outlook' style meaning most users will be instantly familiar with the navigation system.

> Our customer focused development strategy allows us to develop our system based on the exact needs of our customers.

SIEMENS DUBAI choose NetHelpDesk to support their customers...



Following a lengthy tendering process, NetHelpDesk was selected as the preferred vendor...

full case study to follow

To find out more about the extensive range of features included in  NetHelpDesk and to see screen shots please click the link below...

 

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