"NetHelpDesk has been a revelation in our
business. The more we use the
software, the more we see uses for it, and the more we like it. We
searched hard for a suitable product but your software was well worth
waiting for. No contest."
Bill Bryant, SDS Inc, NY.
NetHelpDesk our profitability has more than doubled. 100% of all work
is now billed for, and with the facility to extract data into our accounts
system admin time is kept to a minimum."
Chris Martin, Shackleton Technologies, Dundee, UK
"Many thanks for
your prompt responses and your great support. It's great to be able to
pick up the phone and speak directly to a member of your development team."
Marcy Englund, ARMC, MD, USA
helped us to pass an audit for BS15000 and has provided the platform needed
to be working in an ITIL environment. An excellent product, offering
Ken Holmes, Amber Valley Housing, Derby, UK
"When searching for
a help desk solution we needed a solution that was flexible and allowed us
to meet the demands of the ITIL framework. NetHelpDesk has delivered
the goods. Thanks!"
Mike Prince, Vale Royal Borough Council,
Call Now on 0870 62 65 270
Call now and speak to a trained expert. You may also ask for a web
session where we can answer questions while you see one of our demo screens.
Welcome to NetHelpDesk, the
leading help desk software solution in the Middle East Region,
designed for IT Companies, IT Departments and
Schools with support teams of up to 30 people.
Web Portal for
customers/staff to log tickets
Web Portal for remote
support staff (incl. PDA/Blackberry access)
Receive tickets via
email - with full threading
Dashboard - with Public Display option
Asset Management with
Automatic Asset Discovery
Recording and Calendar
Advanced SLA Handling
with SLA Monitor for Management
Easy Intuitive Design
Process IT / HR /
Sales Order Processing
Designer and Query Builder
Billing - Integrates
Our software is installed in over 20 countries worldwide and is being used
daily by more than 25,000 users. We have a database full of satisfied
customers who have given us permission to pass on their details as a
reference contact. So please let us know your location and we will
send you a relevant reference contact.
So why choose NetHelpDesk?
We appreciate that by now
you have probably spent many days looking at dozens of products and are left
wondering which product to choose. Well, here are 5 reasons why
NetHelpDesk is different...
> All our support staff are Level 3 Engineers or above and have been trained to offer you a support service that is second to none.
> We guarantee to answer all support calls within 5 rings.
> NetHelpDesk has the most simple system architecture available... no client
> Our intuitive interface is based on an 'Outlook' style meaning most users
will be instantly familiar with the navigation system.
> Our customer focused development strategy allows us to develop our system
based on the exact needs of our customers.
SIEMENS DUBAI choose NetHelpDesk to support their customers...
Following a lengthy tendering process, NetHelpDesk was selected as the
full case study to follow
To find out more about the extensive range of features included in NetHelpDesk
and to see screen shots please click the link