Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Migrating to NetHelpDesk


NetHelpDesk competes with leading brands in our industry, and some customers have come to us after being letdown by other companies. To allow a smoother, and easier transition to NetHelpDesk, we have created one-click migration options from some of the leading names in our field.



Even if your existing solution is not listed here, talk to our team about what we can do for you. We can usually do this as part of your purchase package, or a small nominal fee if it is incredibly complex.

We offer simple migration from the following systems:

  ConnectWise  
  ManageEngine  
  Amber Cat  
  Vivantio  
  SysAid  
  AutoTask  
  SalesForce  
  House on the Hill  
  Richmond Systems  


Better still, migration from these systems are all included as standard, at no extra charge!

And our Developers cannot wait to add more just like these, so tell us which system you use, and we will make it happen for you!

All sound too good to be true? Think that it must just be a basic migration? So many of our competitors have been letting you down. Just look at what you can bring across:

 

  Customers  
  Sites  
  Users  
  Items  
  Actions  
  Tickets  
  Notes  
  Suppliers  
  Sales Orders  
  Technicians  


Giving you a better help desk solution for your business, with the minimum of hassle.


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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