Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Multitenancy


NetHelpDesk is a multi-tenanted system, allowing granular access to your database data from a multitude of different users under the one umbrella. Maybe multiple companies under one group, or an IT team and Facilities team supporting the same end-users but very differently.
 


Multitenancy is the term given to a type of software "architecture" where a single instance of the software's database runs on a server, but serves multiple organisations, or 'tenants'.

We've designed NetHelpDesk to allow a 'virtual partition' of the data and configuration, so each organisation works with their own customised access to the same database and installation of NetHelpDesk.

The types of scenarios that this may be useful for, include:

  MSPs who want to provide restricted access to only certain Customer data for Contractors.  
  Organisations that provide different levels of support to different client organisations  
  Umbrella companies that share similar Customers, but provide different services.  
  Internal Departments who serve same Active Directory of Users, but want to be kept separate.  



The NetHelpDesk structure uses 'Organisations' to separate out the Technician pool of users, and access across multiple or all organisations is an option as well.


Features and Benefits of Multitenancy in NetHelpDesk Include:

  Control at Customer level access to data for Tenant Organisation.  
  Poll separate mailboxes for each Tenant Organisation.  
  Maintain a separate set of email templates for each Tenant Organisation.  
  Create separate customised web themes for multiple Web Portal access for End-users.  
  Set customised Request Type and Status values for each Organisation based on Mailboxes.  


NetHelpDesk is used by many different types of companies, across many different industries, that need the freedom to tailor their help desk software to their unique organisation structure.

No wonder more and more are switching to NetHelpDesk.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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