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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

N-Able by Solarwinds RMM Integration


Coming soon...

NetHelpDesk will soon be integrated with your N-able software, helping you to manage the services for your Customers quickly, and easily.

 

 


From the N-able website:
 

"N-able’s Agent & Probe discovery techniques collect the granular details of all devices on your network for use in your filtering, monitoring and management activities. Auto-classification and assignment ensures that new devices are never missed.

World-class predicative failure monitoring and alerting right out of the box. Monitoring packs for a broad range of devices and applications with on-line access to N-able and Community generated monitoring templates. Active Issues dialogs and Dashboards provide at-a-glance access to critical information."



Rather than provide you with a mediocre tool built into our package, we allow you to integrate with your preferred choice of RMM tool. Continuous feedback from Customers is that N-able is one of the best on the market, so we have built a special API link with their software.

 

Service Status Overview and Service Status Catalog - Example Screenshot

Click the thumbnail to enlarge.


 

  Import of client and sites from N-able into NetHelpDesk.
  Import of N-able devices at sites and details of the devices using the N-able Device ID number.
  Record of changes made to devices.
  Accept alert and recovery e-mails from N-able.
  Create tickets and automatically close tickets from N-able emails.
  Link the ticket to N-able devices.
  Record a history of tickets against N-able device.


The people over at N-able are great to work with, and support us to the same level we support you, so it's a perfect match.

Once you have followed the easy-to-read guides from NetHelpDesk and/or N-able, you simply add the details into NetHelpDesk. All that NetHelpDesk needs to know is the location of N-able server and have an API Key from you, and it handles the rest for you.

Click on the Import/Sync button, and let NetHelpDesk take care of the rest.


The integration allows you to initially import:

Once done, you can look after and monitor all of your alerts from within NetHelpDesk, and create tickets based on criteria you specify.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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