by Solarwinds RMM Integration
NetHelpDesk will soon be integrated with your N-able software, helping you to manage
the services for your Customers quickly, and easily.
From the N-able website:
"N-able’s Agent & Probe discovery techniques collect the
granular details of all devices on your network for use in your
filtering, monitoring and management activities. Auto-classification
and assignment ensures that new devices are never missed.
World-class predicative failure monitoring and alerting right out of
the box. Monitoring packs for a broad range of devices and
applications with on-line access to N-able and Community generated
monitoring templates. Active Issues dialogs and Dashboards provide
at-a-glance access to critical information."
Rather than provide you with a mediocre tool built into our package, we
allow you to integrate with your preferred choice of RMM tool. Continuous
feedback from Customers is that N-able is one of the best on the market, so
we have built a special API link with their software.
Service Status Overview and Service
Status Catalog - Example Screenshot
Click the thumbnail to enlarge.
||Import of client and sites from
N-able into NetHelpDesk.
Import of N-able devices at sites and details of the devices
using the N-able Device ID number.
||Record of changes made to
||Accept alert and recovery e-mails from N-able.
||Create tickets and
automatically close tickets from N-able emails.
||Link the ticket to N-able devices.
||Record a history of tickets
against N-able device.
The people over at N-able are great to work with, and support us to the
same level we support you, so it's a perfect match.
Once you have followed the easy-to-read guides from NetHelpDesk and/or
N-able, you simply add the details into NetHelpDesk.
All that NetHelpDesk needs to know is the location of N-able server and
have an API Key from you, and it handles the rest for you.
Click on the Import/Sync button, and let NetHelpDesk take care of the rest.
The integration allows you to initially import:
Once done, you can look after and monitor all of your alerts from within
NetHelpDesk, and create tickets based on criteria you specify.
Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are