Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Offline Request Processing


If out of the office, your technicians may be in an area of low quality internet signal, and unable to access the web portal of NetHelpDesk using their web interface. Continuing work whilst offline will be imperative for efficiency of the team, and ensuring a seamless flow of work for the end-users you support.


We offer two ways to work offline with your requests, so that your business doesn't stop just because service to your area is poor, or down.
 


Smartphone Apps that work offline

Our smartphone apps work offline, to allow you to continue reading requests, actioning them and adding time etc to requests. The next time your service is restored, the app will send the actions back to the database.

This applies to both the iPhone app and the Android App, and is utilised by many of our Customers globally, especially useful in areas where infrastructure isn't very good.

What's more, there's no charge to use the smartphone apps, so you can take advantage straight away, even during your trial.


E-mail Hashtags

Some Technician users are not keen on using apps, and much prefer using e-mails to monitor and control their workload. We don't force your Technician Users (members of your team who support your end-users) to use NetHelpDesk in a certain way. Instead, we prefer to give alternatives, and allow them to decide the best way to work themselves.

By adding simple hashtags to the end of a subject line of an e-mail notification, or at the beginning of the body of an e-mail, actions can be carried out quickly, and hassle free.

Even if online, and lots of signal to carry out actions, this functionality is so simple, yet so powerful. They won't know how they got through their work day without it.

Some of the hashtags included:

  # Description Where Example  
  #F Sets “From” address to email address following #F Subject Line #Fexample@domain.com  
  #A Assigns ticket to tech name Subject Line #ASean  
  #C Closes ticket Body #C  
  #P Adds private action Body #P  
  #T Adds time to action Body #T1.5#  


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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