Migrating to NetHelpDesk
Unique Selling Points
Personal Support Team
All Modules as Standard
Integration with Apps
Technician Web Portal
Windows Phone App
Web-enabling & SaaS
MSPs / IT Companies
Schools / Colleges / Universities
Help Desk Requests
Easy Transparent Upgrades
Sections and Technicians
Request Types and Forms
Custom Action Buttons
Populate Legacy Data
Dictionaries & Spell Check
Escalation / Notifications
Column Selection & Filters
End-User Web Interface
Link your Existing Portal
Simple Disaster Recovery
Next Level Features
Reports & Dashboards
Service Level Agreements
Sales Opportunities and Leads
Work Flows & Templates
ITIL and Pink Verify
Service Desk Management
Service Asset and Config
Release and Deployment
Service Level Management
Google Maps Integration
Closure Procedure and Surveys
Asset Discovery + Management
Service Status Monitoring
GFI Max Integration
Kaseya RMM Integration
N-able RMM Integration
Labtech RMM Integration
Item & Stock Control
"Quotes Thru Bill"
Sales Orders Processing
Purchase Orders Processing
QuickBooks Online Integration
Developers / Integrators
Reseller / Partner Program
From the first moment you start looking at NetHelpDesk, to the minute you
purchase and beyond, the same team members will be supporting you.
All of our team are cross-trained, so that they can answer any questions you
may have about the process of moving to NetHelpDesk. You will speak to the
same team members time and again, so that they build up the knowledge of
Behind them is a team of developers, technical support technicians, Sales
team, Accounts and so on, which help support those team members who know you
the best. If the people you speak to do not have the best answer, they know
exactly who to consult to get the correct information to answer the most
Just some of the benefits of the support that we offer are:
Dedicated Account Manager to your team.
Dedicated Technician to your team.
and web portal support channels.
One simple number to call for all
Speak to someone within 15 seconds of
starting the call.
All calls answered
within 3 rings.
Support Portal access for all
Raise tickets via
Detailed and informative guides to
help with NHD.
Knowledge Base to read up on features.
Frequently Asked Questions available.
Access to Policies
and Procedures, terms and conditions.
Service Level Agreement part of your
contract with us.
with Facebook, Twitter, LinkedIn and YouTube.
And much more besides. Our services has developed over many years based on
Customer feedback, so if there is another way you feel we could help you in, feel free to speak with us about your ideas.
Whether you are trialling the product, or have been with us for years,
whether a one-person operation or 200 user + corporation, every single
one of our Customers is given the same premier level of support
time and again.
We have one support number, with four options: 1) Support, 2) Sales,
3) Accounts and 4) Direct dials. In the highly unlikely event that your call
isn't answered, all voicemails are responded to within 30 minutes of being
Our Support Portal allows you to login, look at existing calls,
update them, add screenshots of documents, look at the guides, read
self-service entries, frequently asked questions, policies and procedures,
interact with our social networking avenues. The list goes on.
If we're not providing what we should, or you would expect tell any member
of our team. We listen to what you have to say, and make adjustments
when we make mistakes to ensure they never happen again.
We truly believe that providing a high level of support is what will keep
you with us for many years to come. If not, you will go and look
elsewhere, the very last thing we want. Speak with our team about any of
your ideas, issues or concerns.
Even if the feedback is negative, we want to hear everything you have
to say. We are not like the others, and deliver what we promise.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are