Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Personal Support


From the first moment you start looking at NetHelpDesk, to the minute you purchase and beyond, the same team members will be supporting you.
 


All of our team are cross-trained, so that they can answer any questions you may have about the process of moving to NetHelpDesk. You will speak to the same team members time and again, so that they build up the knowledge of your company.

Behind them is a team of developers, technical support technicians, Sales team, Accounts and so on, which help support those team members who know you the best. If the people you speak to do not have the best answer, they know exactly who to consult to get the correct information to answer the most efficiently.

Just some of the benefits of the support that we offer are:
 

  Dedicated Account Manager to your team.  
  Dedicated Technician to your team.  
  E-mail, telephone, and web portal support channels.  
  One simple number to call for all enquiries.  
  Simple telephone menu system.  
  Speak to someone within 15 seconds of starting the call.  
  All calls answered within 3 rings.  
  Support Portal access for all Customers.  
  Raise tickets via e-mail: helpdesk@nethelpdesk.com  
  Detailed and informative guides to help with NHD.  
  Self-service Knowledge Base to read up on features.  
  Frequently Asked Questions available.  
  Access to Policies and Procedures, terms and conditions.  
  Service Level Agreement part of your contract with us.  
  Social Networking with Facebook, Twitter, LinkedIn and YouTube.  


And much more besides. Our services has developed over many years based on Customer feedback, so if there is another way you feel we could help you in, feel free to speak with us about your ideas.


Whether you are trialling the product, or have been with us for years, whether a one-person operation or 200 user + corporation, every single one of our Customers is given the same premier level of support time and again.

We have one support number, with four options: 1) Support, 2) Sales, 3) Accounts and 4) Direct dials. In the highly unlikely event that your call isn't answered, all voicemails are responded to within 30 minutes of being left.

Our Support Portal allows you to login, look at existing calls, update them, add screenshots of documents, look at the guides, read self-service entries, frequently asked questions, policies and procedures, interact with our social networking avenues. The list goes on.

If we're not providing what we should, or you would expect tell any member of our team. We listen to what you have to say, and make adjustments when we make mistakes to ensure they never happen again.

We truly believe that providing a high level of support is what will keep you with us for many years to come. If not, you will go and look elsewhere, the very last thing we want. Speak with our team about any of your ideas, issues or concerns.

Even if the feedback is negative, we want to hear everything you have to say. We are not like the others, and deliver what we promise.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

 

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