Product Features


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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Privacy Policy


NetHelpDesk is greatly sensitive to the confidentiality of your information, and believes the protection of your confidentiality to be one of NetHelpDesk's significant responsibilities. As a result of NetHelpDesk's obligation to your privacy and confidentiality, NetHelpDesk has adopted the following Privacy Policy, which is applicable to all information you provide during your visits to the site:

Acquisition of Information
NetHelpDesk does not acquire any more information about you other than is required by law, or is otherwise necessary to provide a high level of service efficiently and securely.

NetHelpDesk Employees and Privacy
NetHelpDesk trains all NetHelpDesk employees about the importance of privacy. NetHelpDesk gives access to your information only to those employees who require it to perform their jobs.

Security Measures
NetHelpDesk makes access to confidentially sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.

Disclosure to Third Parties
It is NetHelpDesk's policy to never provide your information to third parties without your express permission, or if such disclosure is necessary to process transactions or provide services which you have requested. The only exception to this policy is if NetHelpDesk is compelled to do so by an appropriately empowered governmental authority.

Privacy and NetHelpDesk Business Partners
When NetHelpDesk makes the NetHelpDesk technology or services available to business partners, NetHelpDesk will not share with them any more information than is necessary to perform the transaction you have requested. In addition, NetHelpDesk only does business with partners who agree to respect this Privacy Policy, and will make every reasonable effort to assure, by contract or otherwise, that these third parties use our information, technology and services in a manner that is consistent with this Privacy Policy.

Personal Information
The Site may require visitors (general visitors to the Site) and customers (visitors with passwords that allow them to go to the password-restricted areas of the Site) to provide contact information (for example, name and e-mail address), unique identifiers (for example, employee ID number for customers), demographic information (for example, zip code and age) and financial information (for example account or credit card numbers for purchases). NetHelpDesk uses your contact information to create access to products and services on the Site, and to send you information about NetHelpDesk. Your contact information is also used to contact you when necessary. Financial information that is collected is used to check the your qualifications and bill either you or your company for products and services, as applicable. Demographic and profile data is also collected at our site. NetHelpDesk uses this data to tailor your experience to the Site, showing you content NetHelpDesk believes might interest you, and displaying the content according to your preferences.

Corporate Data
Protecting the privacy of a customer's personal information is a top priority; however, NetHelpDesk takes the protection of each customer's corporate data and confidentiality to be one of NetHelpDesk's most significant responsibilities. NetHelpDesk uses diligent efforts to ensure each customer's data integrity is limited to the company for which that customer works or has authorization to access by using a company-specific password, and that such company's data is not violated or accessed by unauthorized persons.

Nature of Information Acquired
The personally identifiable information NetHelpDesk acquires in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using NetHelpDesk's payment services. More often, it may include the amount of the transaction, and your name, credit card number and expiration date, checking account number, billing address, and shipping address.

Information/Data Centre Security
NetHelpDesk stores transaction information on secure computers located in a locked data centre. Only a small number of NetHelpDesk employees involved in the management of the data centre have physical access to these computers. Where possible, NetHelpDesk encrypts information stored on NetHelpDesk computers as a further measure of protection. NetHelpDesk uses high industry standards in the acquisition and deployment of firewalls and other security technology to prevent NetHelpDesk computers from being accessed by unauthorized persons.

Use of Cookies
A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. At some e-commerce sites, it functions as your identification card, recording your passwords, purchases, and preferences. But, at NetHelpDesk, session-based cookies are used only as described below. In order to enable our authorized users to authenticate to NetHelpDesk's application services only once per session, we use "cookies" to identify the user to multiple events. When a user logs into an application, their username, unique session identifier number, and other session data are captured in the cookie file, thus enabling the user to traverse through the screens of the application without authenticating at each new screen. NetHelpDesk Cookies are terminated at the end of the session, or after 90 minutes of idle time.

No other information is captured in the cookie file, nor is any information permanently transferred to the user's system.

Access by Our Employees
NetHelpDesk customer service representatives have access to some transaction information in order to respond to your questions. NetHelpDesk limits that access to the minimum information required in order to provide prompt, high quality service. For example, these NetHelpDesk employees do not generally have access to complete credit card numbers. In general, NetHelpDesk employees who do have access to NetHelpDesk databases have undergone background checks and generally only retrieve data for supporting NetHelpDesk customers' data or individual transactions, and not about individual customers.

Provision of Information to Others
To perform the NetHelpDesk services, NetHelpDesk must, of course, pass information about transactions to payment card processors and banks. From time to time NetHelpDesk may also provide third parties with aggregate information that is not linked to you or any other any particular individual. NetHelpDesk does not provide to any third party your name and e-mail address, or the names and e-mail addresses of other NetHelpDesk customers.

Questions
If you have questions about this Privacy Policy, please send e-mail to Privacy@NetHelpDesk.com and we will respond in accordance to our standard service level agreement.

Contact us to discuss with our team what you are looking for.

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