Product Features

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NetHelpDesk Interfaces


Migrating to NetHelpDesk

Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

Help Desk Software Advanced Project Management

NetHelpDesk has the capability to look after all of your different call types, and still follow the ITIL standard for Help Desks. This includes Project Management, where a larger task with a multitude of steps and actions within your organisation needs deep thought, and thorough planning.

So many of our Customers are looking to their Help Desk Software to help them organise projects effectively and efficiently. More now than ever before, companies are being asked to do more, with much less. Let NetHelpDesk take the burden of organisation, to help you achieve your goals.

Project Management


"Project management is the process of planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals in daily problems. A project is a designed to produce a unique product, service or result with defined beginning and end"


Nominate parent request types, organised separately, create parent Project tickets from templates, with automated child requests, assigned to different team members, update and close all child from parent, associated time and money budgets, display actual money and time spent.


Just look at the options that NetHelpDesk has that will help you towards ITIL compliancy. These include some features we have yet to find in other products on the market similar to ours:

  Nominate Request Type forms to handle projects alone.  
  These Project tickets can be kept in their own Project area, separate from other calls.  
  Alternatively, they can be kept with your other requests, and filtered in a different way.  
  Create bespoke status categories, and restrict them to Projects only.  
  Each project is assigned it's own number for tracing.  
  Account for a Time Budget for the project as a whole.  
  View and compare this against actual time worked on project.  
  Link mini-tasks to project "parent" and assign those tasks to different members of your team.  
  Over see all linked tasks in their own area, with real-time status updating.  
  Book appointments into the Calendar view, to oversee when tasks are scheduled for.  
  Assign a monetary budget amount to the project as a while,  
  View and compare this against actual money spent based on actions on calls.  
  Create a bespoke list of Categories to organise and report effectively on projects.  
  Assign Project templates, with to-do lists, automatic child requests and details creation.  
  Share and store documents against any of the projects sections.  
  Endless reporting opportunities on project data stored in the database.  
  Communicate and reassign tasks to your team members.  
  Update all tickets from the parent, including closure.  
  All actions recorded, time and date stamped for full auditing and quality control.  

And much more. Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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