Product Features


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Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Basic Projects


NetHelpDesk has the capability to manage Projects, whether part of your every day requests (Basic Projects), or in a separate area to organise yourselves (Project Management). In both area, one request becomes the "parent", and other requests are linked to it, as "child" requests. Each request can have it's own template, To-do list, and much more.


So many of our Customers are looking to their Help Desk Software to help them organise basic projects effectively and efficiently. More now than ever before, companies are being asked to do more, with much less. Let NetHelpDesk take the burden of organisation, to help you achieve your goals.

Whether they are simple projects, or more complex, our help desk software has options to help, and you can use just some, or all of them. The choice is yours. Our more advanced project management is detailed in the Project Management page on this website.

Just a few things NetHelpDesk has for the more basic projects:

  Nominate Request Type forms to handle projects alone, call is Projects.  
  Create bespoke status categories, and restrict them to this request type if needed.  
  Each project is the same as any other request, and assigned it's own number for tracing.  
  Link mini-tasks to project "parent" and assign those tasks to different members of your team.  
  Over see all linked tasks in their own area, with real-time status updating.  
  Book appointments into the Calendar view, to oversee when tasks are scheduled for.  
  Create a bespoke list of Categories to organise and report effectively on projects.  
  Assign Project templates, with to-do lists, automatic child requests and details creation.  
  Share and store documents against any of the projects sections.  
  Endless reporting opportunities on project data stored in the database.  
  Communicate and reassign tasks to your team members.  
  Update all tickets from the parent, including closure.  
  All actions recorded, time and date stamped for full auditing and quality control.  


And much more. You may also want to look in our ITIL: Project Management page for more advanced Project Management processing, and even more functionality.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

 

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