Migrating to NetHelpDesk
Unique Selling Points
Personal Support Team
All Modules as Standard
Integration with Apps
Technician Web Portal
Windows Phone App
Web-enabling & SaaS
MSPs / IT Companies
Schools / Colleges / Universities
Help Desk Requests
Easy Transparent Upgrades
Sections and Technicians
Request Types and Forms
Custom Action Buttons
Populate Legacy Data
Dictionaries & Spell Check
Escalation / Notifications
Column Selection & Filters
End-User Web Interface
Link your Existing Portal
Simple Disaster Recovery
Next Level Features
Reports & Dashboards
Service Level Agreements
Sales Opportunities and Leads
Work Flows & Templates
ITIL and Pink Verify
Service Desk Management
Service Asset and Config
Release and Deployment
Service Level Management
Google Maps Integration
Closure Procedure and Surveys
Asset Discovery + Management
Service Status Monitoring
GFI Max Integration
Kaseya RMM Integration
N-able RMM Integration
Labtech RMM Integration
Item & Stock Control
"Quotes Thru Bill"
Sales Orders Processing
Purchase Orders Processing
QuickBooks Online Integration
Developers / Integrators
Reseller / Partner Program
NetHelpDesk has the capability to manage Projects, whether part of your
every day requests (Basic Projects), or in a separate area to organise yourselves
(Project Management). In both area, one request becomes the "parent", and other
requests are linked to it, as "child"
requests. Each request can have it's own template, To-do list, and
So many of our Customers are looking to their Help Desk Software to help
them organise basic projects effectively and efficiently. More now than ever
before, companies are being asked to do more, with much less. Let
NetHelpDesk take the burden of organisation, to help you achieve your goals.
Whether they are simple projects, or more complex, our help
desk software has options to help, and you can use just some, or all of
them. The choice is yours. Our more advanced project management is detailed
in the Project Management page on this website.
Just a few things NetHelpDesk has for the more basic projects:
Nominate Request Type forms to handle projects alone, call is
Create bespoke status categories, and restrict them to this request type
Each project is the same as any other request, and assigned it's own number for tracing.
Link mini-tasks to project "parent" and assign those tasks to
different members of your team.
Over see all linked tasks in their own area, with real-time
Book appointments into the Calendar view, to oversee when
tasks are scheduled for.
Create a bespoke list of Categories to organise and report
effectively on projects.
Assign Project templates, with to-do lists, automatic child
requests and details creation.
Share and store documents against any of the projects
Endless reporting opportunities on project data stored in the
Communicate and reassign tasks to your team members.
Update all tickets from the parent, including closure.
All actions recorded, time and date stamped for full auditing
and quality control.
And much more. You may also want to look in our ITIL: Project Management
page for more advanced Project Management processing, and even more
Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are