Migrating to NetHelpDesk
Unique Selling Points
Personal Support Team
All Modules as Standard
Integration with Apps
Technician Web Portal
Windows Phone App
Web-enabling & SaaS
MSPs / IT Companies
Schools / Colleges / Universities
Help Desk Requests
Easy Transparent Upgrades
Sections and Technicians
Request Types and Forms
Custom Action Buttons
Populate Legacy Data
Dictionaries & Spell Check
Escalation / Notifications
Column Selection & Filters
End-User Web Interface
Link your Existing Portal
Simple Disaster Recovery
Next Level Features
Reports & Dashboards
Service Level Agreements
Sales Opportunities and Leads
Work Flows & Templates
ITIL and Pink Verify
Service Desk Management
Service Asset and Config
Release and Deployment
Service Level Management
Google Maps Integration
Closure Procedure and Surveys
Asset Discovery + Management
Service Status Monitoring
GFI Max Integration
Kaseya RMM Integration
N-able RMM Integration
Labtech RMM Integration
Item & Stock Control
"Quotes Thru Bill"
Sales Orders Processing
Purchase Orders Processing
QuickBooks Online Integration
Developers / Integrators
Reseller / Partner Program
Routing calls through to team members is great functionality, but sometimes,
it is necessary to only pick team members who are qualified to complete the
work. In other words, you wouldn't want your TV repair man to work on the
mechanics of your car, or a telephone engineer to go and fix an issue with a
NetHelpDesk allows you to populate a list of qualifications, what they are
called, what they involve, and the categories of calls that require that
qualification to work on them.
Once done, NetHelpDesk will need to know which technicians are associated
with those qualifications, and you can specify those qualifications directly
to the profile of your staff that log into NetHelpDesk to look after
Route calls through to a specific member of your team
automatically based on category.
Auto Assign tickets based on keywords in the subject line or body
of an e-mail.
Escalate priority number of requests SLA based on keywords and
Assign Qualifications against each of your team's profiles, as
many as you'll ever need.
Matching team members with qualifications escalated to top of
Still assign calls to other team members, even if qualifications
are not matched.
Easily engage functionality, with minimal input for maximum
benefits straight away.
The next time a call is categorised with a matching qualification, when your
co-ordinator goes to reassign the call to a team member who can deal with
it, those with matching qualifications raise to the top of the list with an
asterisk, nominating them as those qualified.
You can also route calls automatically through to team members based on a
list of criteria, and build a sequence of matching that NetHelpDesk goes
through in lightening fast speed, to auto-assign calls for you.
Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are