Migrating to NetHelpDesk
Unique Selling Points
Personal Support Team
All Modules as Standard
Integration with Apps
Technician Web Portal
Windows Phone App
Web-enabling & SaaS
MSPs / IT Companies
Schools / Colleges / Universities
Help Desk Requests
Easy Transparent Upgrades
Sections and Technicians
Request Types and Forms
Custom Action Buttons
Populate Legacy Data
Dictionaries & Spell Check
Escalation / Notifications
Column Selection & Filters
End-User Web Interface
Link your Existing Portal
Simple Disaster Recovery
Next Level Features
Reports & Dashboards
Service Level Agreements
Sales Opportunities and Leads
Work Flows & Templates
ITIL and Pink Verify
Service Desk Management
Service Asset and Config
Release and Deployment
Service Level Management
Google Maps Integration
Closure Procedure and Surveys
Asset Discovery + Management
Service Status Monitoring
GFI Max Integration
Kaseya RMM Integration
N-able RMM Integration
Labtech RMM Integration
Item & Stock Control
"Quotes Thru Bill"
Sales Orders Processing
Purchase Orders Processing
QuickBooks Online Integration
Developers / Integrators
Reseller / Partner Program
Whereas other products will force users to utilise the queue management
setup that works for their product, instead, NetHelpDesk gives
Technician users multiple
options of queue management to select from, that allows individuals to work
however they want to, without affecting anyone else in the team!
Ensuring your end-users are not left waiting excessive times for their
requests to be dealt with, is most support teams aim, to minimise the
negative feedback, and maintain an excellent level of service. A happy
end-user leads to a more harmonious situation for all involved.
Understanding What NHD Offers
Imagine in the centre of the room is a pot, and inside that pot are all the
requests that come from your end-users, all internal issues you've raised
between your group, all the automated requests, and notifications from
various monitoring software and so on.
Regardless which side of the room you are standing, what is inside that pot
remains the same, and all that's different is your perspective. How you see
what's inside that pot will depend on where you are looking at that pot from.
The queues in NetHelpDesk work on that basis, and each filter changes the
main "tree view" to show the requests in that particular way.
Here are just a few ways requests can be viewed:
By Customer, Site, and End-user if external end-users.
By Area, Site/Department and End-user if internal end-users.
By Date, whether occurred, closed, planned or resolution date.
By Technician Login, including requests that are unassigned.
By Priority based on the Service Level Agreements (SLAs) in place.
By Status, and each function in NetHelpDesk can have its own.
By Asset Group and Asset Type, defined however you like.
By Section, if you split large number of Technicians into smaller
By Request Type forms, used to separate different types of
By Category, with four category groups, each with up to 600
Whether it is Requests, Sales Leads and Opportunities, Projects,
Assets, Items, Service Monitoring and so on, the filters adapt in
each area to be the most relevant for that function.
NHD allows the Technician
users that you buy licences for, the choice of how they wish to work, when
they decide to. You can define a default by Technician login too. Easy
setup, advanced queue management.
Here is an example of the filters in the main setup screen:
Example Filters in Main Screen Ticket View
Click the thumbnail to expand your
Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are