Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Quotations Processing


Whilst NetHelpDesk at its core was created as a ticketing system, over the years our Customers needs have changed, and so we change with them. Quotations tracking is now high on the agenda.

 


A lot more Customers are looking for a Professional Services Automation tool, and part of that process is being able to create Quotations directly from tickets or Sales Opportunities leads.

NetHelpDesk allows you to create Quotations in tickets, or independent against your Customer's account, for easy traceability, and seamless service.

Here are just some of the features available in NetHelpDesk, to help you and your teams manage Quotations for your End-users:
 

  Process Quotations for your end-users straight from tickets, or independently.  
  Process Quotations directly against the Customer's account.  
  Convert Quotations to Sales Orders upon customer acceptance, to allow for easy billing.  
  Quote for items on a stock list, or ad hoc entries as you go.  
  Send the Invoice PDF straight to the people who need it.  
  Create multiple Quotations, with bespoke documentation attached.  
  Use Word Document as template for proposal style quotations.  
  Create quotation groups with Group summaries, and hide component pricing.  
  Customise the look of Quotations with your own corporate branding.  
  Select a quotation template from multiple templates you customise as you like.  
  Send detail straight from NetHelpDesk onto the quotation, to save on admin burden.  


And much more besides. Start moving your quotations into NetHelpDesk, and use just one piece of software for all of your professional service automation, rather than lots.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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