Product Features


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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

"Quotes Thru Bill"


Meet Bill. He's a significant member of the NetHelpDesk process that can help your business successfully charge the right people for time, material and contracts that you provide, whether external customers, or internal cost centres. Quotations, Sales Orders, Purchase Orders, Items and Stock, Suppliers and much more!


For businesses, the quotation through to billing process is a long, laborious and complicated affair, where no tracking of status, quotes, sales orders, purchase orders, stock, consignments, assets and billing exist, or if they do, they are in a multitude of different software, causing delays and inefficiency.

What's worse, is that so many different products exist that do each of these areas well, that sometimes the ability to overview exactly what is going on and when, is a Manager's biggest struggle. So Bill here will help you along the professional services automation route in the one product, from the moment the Customer or End-user requests a quotation for something, through to successful billing of what they requested.


A lot more Customers in businesses just like yours, are looking for a Professional Services Automation tool, and part of that process is being able to create Quotations directly from requests or Sales Opportunities leads.

Once their customer accepts it, they want to raise a Sales Order very easily based on items of the quotation that the customer required. They want a catalog of items and services that they sell, and stock control, with reorder parameters.

If they need to engage a third-party Supplier, they can raise a purchase order from the business to the vendor. Advanced cost analysis of profits, and control of stock, tracking them as assets when they are eventually shipped straight to the Customer, or dispatched from their address. Finally, leading through to being charged in their choice of billing program.

NetHelpDesk allows you to do all of this against your Customer's account, for easy traceability, and seamless service.

Here are just some of the features available in NetHelpDesk, to help you:
 

  Powerful Quotations tool, with multiple templates and grouping facility with sub totals and tax.  
  Add standard texts for items, such as complicated phone system documents in just one click.  
  Create Sales Orders straight from Quotations, and amend accordingly for ordering and billing.  
  Add items from one Sales Order to others for that Customer, or orders for your Suppliers.  
  View stock levels, and select items from stock on First In, First Out (FIFO) basis.  
  Initiate Purchase Orders process straight from Sales Order in just one click whenever needed.  
  Manage your Suppliers and Vendors straight from the same interface, in just one click.  
  Whether dispatching from your site, or directly to customer from source, track asset in future.  


And much more besides. Start moving your processes into NetHelpDesk, and use just one piece of software for all of your professional service automation, rather than lots.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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