Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

NetHelpDesk Reporting


The reporting capabilities of NetHelpDesk straight out of NetHelpDesk's front-end Main Application interface is, essentially, ENDLESS! That's no humble claim, and we don't mean it to be.



Whatever you want to report on, you can. If NetHelpDesk holds the data, the report can be created, and available as a one-click on-demand, or built in to schedules for you, your team, members of your organisation, your Customers, or combinations of these options.

You always have have full access to the database backend of NetHelpDesk to write all of your own reports in your report writing software of choice. We also have numerous reporting features, dashboards and Management overviews for you to benefit from, and are adding to these all the time.


Data Analyser

The latest addition to NetHelpDesk is the Data Analyser, making the scope for reports straight out of NetHelpDesk's front-end Main Application interface, essentially, ENDLESS!

Customise your Reports tabs to organise your reports for easy access, and off you go. We have a suite of reports already written for you, or you can write and create your own in a few easy steps.

Reports Data Analyser - Main Menu - Example Screen 1

Click the thumbnail to expand your view.


From SQL queries, which our team can write for you, or your team can, choose the fields that you need to see and build all of your own custom reports in the click of a few buttons.

The easy general user interface allows you to configure and quickly update the report at the click of a button, to show the information that you need, when you need it.

 

Reports Data Analyser - Report Layout - Example Screen 2

Click the thumbnail to expand your view.



Set Reporting Periods, and add filters. Schedule reports to be emailed to staff/customers at different intervals. Make your previous reporting nightmare become a breeze, and let NetHelpDesk take all of the strain!

 

Customer Overview Reports.

 

 

Key Performance Indicators (KPIs).

 

 

Technician Time Reports.

 

 

Service Level Agreement compliance.

 

 

Customer, Site and/or User level reporting.

 

 

Time and Cost Management Reporting, with Contracts.

 
 

And much more!

 



One-Click Main Screen View Reporting

Click the thumbnail to expand your view.


Report on the data you see straight in front of you, at the click of a button. Straight out into Excel for you to print or e-mail as you need to. Great for last minute meetings, where you need lots of data quickly.


Dashboards

Build your own dashboards, to see at a glance:

 

Tickets by Source.

 
 

Tickets by Category.

 
 

Tickets by Response Compliance.

 
 

Tickets by Resolution Compliance.

 
 

And much more.

 


Management Overviews

We have added many of these based on Customer feedback, and now they are available to everyone. Let us know what you require!

 

Board Report.

 

 

SLA Statistics & Daily Ticket Statistics.

 

 

Technician Timesheets & Technician Time Logged Summary.

 

 

Technician Holidays, Journeys, Expenses and Mileage.

 

 

Tickets approaching SLA Targets.

 

 

And much more.

 



Additional Reporting Functionality

We also have a suite of reporting capability beyond the above, not limited to:

 

Canned Standard Reports.

 
 

Report Layout Designer Tool.

 
 

Statistics program for data analysis using charts/tables.

 
 

Full Screen List-view Mode.

 
 

Schedule reports to be emailed to staff/customers.

 
 

Comprehensive Monthly Reporting for Customers.

 
 

Technician analysis reports with utilization ratios.

 
 

Multi-Chart Dashboard feature with Full Screen option.

 


And much more. Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.


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