Product Features

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NetHelpDesk Interfaces


Migrating to NetHelpDesk

Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

Sections and Technicians

If you have a larger team, or more than one that you need the help desk software to cater for, then splitting them into separate groups to distribute work quickly can be of uppermost importance, and yet many of our competitors fail to organise your staff in their products. NetHelpDesk always goes the extra step for you.

In NetHelpDesk, we call groups or teams of the Technicians (the people you need to look after requests in the help desk software) "Sections". Organise your sections however you want to. This is not the people you support, but the people supporting those end-users.

Here are just some of the benefits that this feature has with your current workload.


Separate your Technicians into groups or teams, and label them however you want.


If Technicians cover more than one area, they can access as many sections as you want.


When each Tech logs in, they only see the calls assigned to them and their "section".


They can override this at any time, in order to view calls if they "switch hats" in their role.


Manually reassigning calls becomes easier, when names only appear in their sections.


Allows auto-requests being routed through to a team, rather than an individual.


Allows automation of assigning based on criteria of call to be routed to a team as well.


Makes Scheduled Maintenance easy to assign to relevant team.


Assists with Workflows and internal procedure processing.


More granular approval processing with different Change Advice Boards.


Enhances power of the Endless Reporting and High Level Overview Dashboards available.


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.


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