Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Professional Services and On-Site Visits


At NetHelpDesk, we offer a full suite of professional services at a set price, to assist with the complex nature of implementing a new service desk software.
 


Just some of the services that we offer are:
 

  Planning  
  Installation  
  Existing Data Migration  
  3rd Party Program Integration  
  Feature Setup  
  Configuration  
  1 to 1 Administrator Training  
  Technician Training  
  Reports / Administration Training  
  ITIL Best Practice Advice  
  General Service Desk Best Practice Advice  
  Go-Live Period Assistance  
  Walk Through Scenarios - Email/Web/Phone  
  Guides and Videos walk through  
  Reports Requirements  
  Development Opportunities  
  Prioritised Influence to Development Roadmap  
  Debrief  


And much more besides. Our services have developed over many years based on Customer feedback, so if there is another way you feel we could help you in, feel free to speak with us about your ideas.


We truly believe that the most efficient and beneficial way to achieve these professional services is when we are sat, face-to-face with you and your team, dedicated time to focus on your goals.

A little investment of time in advance leads to huge benefits later on.


Site Visits

Whilst on site, we can help you with absolutely anything NetHelpDesk related, and the day is structured around your unique and individual requirements. We want you to get the most out of the system!

We make sure you get the best use of the software quickly, with minimum impact to your team. Even those who can buck against change will be left smiling and motivated to use the new system.

Our Implementation team travel all over the UK and worldwide to implement NetHelpDesk.

Some recent destinations include Czech Republic, Nairobi, California, Colorado, Rwanda, Suriname, India, Dubai, Australia, so wherever you are we can implement on-site for you.  And with our subsidised implementation pricing, it typically costs you little extra, if any, than the standard licensing fees.


Maintenance Site Visits

For our existing Customers, we offer optional site visits to maintain NetHelpDesk, to make sure the best of the program is being utilised. Your business needs to work efficiently to maximise profits, and we assist with this. As your company grows, so do your requirements. Times change, as do business models, and your requirements will shift with these.

Whilst we are on site with you and your team, we offer refresher training, as well as new training for new members. We also help you to use the new features added to the latest versions, and advise on best practices. We recommend these at least once a year, and many Customers ask us to support them in making the right decisions.

  Remote Professional Services    
  Remote Day

789

 
  Remote Half Day

395

 
  Remote Hour

99

 


  On Site Professional Services    
  On Site First Day

999

 
  On Site Each Subsequent Day

789

 


All prices specified on this page exclude any applicable taxes, such as VAT in the UK.
All prices include travel and subsistence costs for UK and Ireland Customers, where applicable.


If you would like to arrange for a site visit, please contact us, and we'll be delighted to assist.


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