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Migrating to NetHelpDesk

Features Overview

Unique Selling Points

Professional Services

Personal Support Team

All Modules as Standard


Integration with Apps

Bespoke Development

Mobile Access

Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS

Organisations Type

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

Standard Features

Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons


Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

Next Level Features


UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements


Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

Advanced Features

Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

NetHelpDesk Services

Technical Specifications

Developers / Integrators

Reseller / Partner Program

ITIL: Supplier Management

NetHelpDesk has built-in ITIL aligned Supplier Management functionality, to help you monitor your data and interactions with your third party Suppliers, in the Help Desk Software itself.

"Supplier Management obtains value for money from suppliers and contracts. It ensures that underpinning agreements align with business needs, and Service Level Requirements. Allows overview process of identification, evaluation and management of suppliers."


Here are just some of the features available in NetHelpDesk, to help you and your teams manage Suppliers under the ITIL framework:

  Store all details for all your Suppliers, including contact and communications.  
  Maintain contract records per Supplier, and keep legacy data against each entry.  
  Setup Contract Expiry Reminders to notify when contracts due to expire.  
  Attach multiple documents against each Supplier, including photographs and contracts.  
  Monitor Supplier Service Level Agreements (SLAs) per Supplier, and track calls.  
  Track Supplier's SLA Response and Resolution times as your Customers do you.  
  Keep the Supplier Stats and your own stats separate, for individual tracking.  
  Assign existing Customer requests to Supplier mid-call, and track interaction.  
  Allow you Customer to see Supplier communications, for overview on all actions.  
  Activate Supplier SLA breach notifications for you and your team.  

And much more besides. NHD helps you to keep all the details of your Suppliers, including their names, addresses, contact telephone numbers and e-mails, websites, notes on previous communications and working relationship, and assign a specific e-mail template to them as well.

Once setup as a Supplier, maintain records of your contract with them, start and end dates, Service Level Agreements (SLAs), costing info, and notes.

Our help desk software allows you to receive reminders when the Supplier contracts are due to expire.

Easily and quickly attach documents of anything required against the individual Supplier's account with you, including processes and procedures for your staff to follow.

NetHelpDesk's advanced timing mechanism helps you to closely track and monitor your Supplier's response and fix times, by assigning calls directly to them, and e-mail ticket details to the Supplier.

Our help desk software integrates with your Supplier's help desk solutions, to allow auto-updating of the ticket when the Supplier updates their ticket.

Their communication with you is logged against tickets, and if available, can be made visible to your end-users. To ensure your own personal SLAs with your Customers are not affected, when a ticket is logged to the Supplier, the SLA Monitor switches to the Supplier's SLA timing with you.

NHD will send Supplier SLA Breach Alerts to Suppliers and to your nominated Internal staff, and report on Supplier SLA Compliance.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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