Migrating to NetHelpDesk
Unique Selling Points
Personal Support Team
All Modules as Standard
Integration with Apps
Technician Web Portal
Windows Phone App
Web-enabling & SaaS
MSPs / IT Companies
Schools / Colleges / Universities
Help Desk Requests
Easy Transparent Upgrades
Sections and Technicians
Request Types and Forms
Custom Action Buttons
Populate Legacy Data
Dictionaries & Spell Check
Escalation / Notifications
Column Selection & Filters
End-User Web Interface
Link your Existing Portal
Simple Disaster Recovery
Next Level Features
Reports & Dashboards
Service Level Agreements
Sales Opportunities and Leads
Work Flows & Templates
ITIL and Pink Verify
Service Desk Management
Service Asset and Config
Release and Deployment
Service Level Management
Google Maps Integration
Closure Procedure and Surveys
Asset Discovery + Management
Service Status Monitoring
GFI Max Integration
Kaseya RMM Integration
N-able RMM Integration
Labtech RMM Integration
Item & Stock Control
"Quotes Thru Bill"
Sales Orders Processing
Purchase Orders Processing
QuickBooks Online Integration
Developers / Integrators
Reseller / Partner Program
NetHelpDesk has built-in ITIL aligned Supplier Management functionality, to
help you monitor your data and interactions with your third party Suppliers,
in the Help Desk Software itself.
"Supplier Management obtains value for money from
suppliers and contracts. It ensures that underpinning agreements
align with business needs, and Service Level Requirements.
Allows overview process of identification, evaluation and
management of suppliers."
Here are just some of the features available in NetHelpDesk, to help you and
your teams manage Suppliers under the ITIL framework:
Store all details for all your Suppliers, including contact and
Maintain contract records per Supplier, and keep legacy data
against each entry.
Setup Contract Expiry Reminders to notify when contracts due to
Attach multiple documents against each Supplier, including
photographs and contracts.
Monitor Supplier Service Level Agreements (SLAs) per Supplier,
and track calls.
Track Supplier's SLA Response and Resolution times as your
Customers do you.
Keep the Supplier Stats and your own stats separate,
for individual tracking.
Assign existing Customer requests to Supplier
mid-call, and track interaction.
Allow you Customer to see Supplier communications,
for overview on all actions.
Activate Supplier SLA breach notifications for you
and your team.
And much more besides.
NHD helps you to keep all the details of your Suppliers, including
their names, addresses, contact telephone numbers and e-mails, websites,
notes on previous communications and working relationship, and assign a
specific e-mail template to them as well.
Once setup as a Supplier, maintain records of your contract with them,
start and end dates, Service Level Agreements (SLAs), costing info, and
Our help desk software allows you to receive
reminders when the Supplier contracts are due to expire.
Easily and quickly attach documents of anything required against the
individual Supplier's account with you, including processes and procedures
for your staff to follow.
NetHelpDesk's advanced timing mechanism helps you to closely track and
monitor your Supplier's response and fix times, by assigning calls
directly to them, and e-mail ticket details
to the Supplier.
Our help desk software integrates
with your Supplier's help desk solutions, to allow auto-updating of
the ticket when the Supplier updates their ticket.
Their communication with you is logged against tickets, and if available,
can be made visible to your end-users. To ensure your own personal SLAs with
your Customers are not affected, when
a ticket is logged to the Supplier, the SLA Monitor switches to
the Supplier's SLA timing with you.
NHD will send Supplier SLA Breach Alerts to Suppliers and to your
nominated Internal staff, and report on Supplier SLA
Our product has developed over many years based on
Customer feedback, so if there is another way you feel would help you in
this area, feel free to speak with us about your ideas. We can usually add
in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements.
If there are any features you would like to see added to our help desk
software, just let us know. See our
#ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are