Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Easy and Transparent Upgrade Path


We are asked constantly by our potential new customers, how easy and transparent is the upgrade path for NetHelpDesk. Does it wrap around existing data? Can they keep current configuration? Is it nice and simple to follow, and carry out? The answer should be, and is, yes!


Your team will be jumping for joy when they find out that the new help desk software you will be buying can easily be updated, right from the general user interface (GUI). We have no "forked" versions of NetHelpDesk, just one fantastic product version that everyone can enjoy.

Here is an example of the release notes you would come to expect with NetHelpDesk:


Upgrade Facility Overview Screen- Example Screenshot

Click the thumbnail to expand your view.


Here is an example of the upgrade screen's release notes::

Upgrade Facility Release Notes - Example Screenshot

Click the thumbnail to expand your view.


Our team of Developers are constantly hard at work adding new features to the product, based on new and existing customer feedback. As our product has such a progressive upgrade path, far quicker and easier than our competitors, we have new BETA versions every other week! After rigorous testing, our customers have access to BETA versions to try all the new functionality, and can easily read about these changes in the upgrade facility within the main administration Windows app.

Some points of what NetHelpDesk offers when it comes to upgrading, and what to expect:

  View details of the latest BETA version straight from the general user interface (GUI).  
  Read about all the new features that have been added to benefit you and other customers.  
  Easily see the latest stable version of NetHelpDesk to upgrade to as well.  
  Choose which version is best for you, and simply click the button to upgrade.  
  Let the NHD program upgrade everything for you, quickly and easily from our data server.  
  Wraps around all your existing data and configuration - NO WIPING OF CONFIGURATION!  
  Once upgraded, simply carry on as you were, with no interruption to daily operations.  
  Start using new features straight away under existing maintenance contract. No extra cost!  


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.





 

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