Product Features


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NetHelpDesk Interfaces

#ChallengeNHD

Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

NetHelpDesk Help Desk SaaS and web-enabling


There are many reasons why your organisation would require a solution in the cloud, or Software as a Service (SaaS). Now, more than ever before, some Customers prefer to keep their solutions off-site, and their users internally accessing via their web browsers.
 


NetHelpDesk offers a help desk software solution that is right for your business needs, whether we host NetHelpDesk for you on our servers, or you host the product centrally, and allow your end-users to access it from wherever they are in the world.

Some of the great features from our helpdesk software via the web you can benefit from include:
 

  Install NetHelpDesk on our Cloud Servers, to access all functionality from anywhere.  
  Let NetHelpDesk take the cost and burden of running the servers.  
  Robust Disaster Recovery Procedures and policies for minimum impact to your business.  
  Access NetHelpDesk Windows Interface on your PC from anywhere in the world.  
  Full features Technician Web Portal to work on NetHelpDesk calls on the road.  
  Utilise the Smart Phone Apps the same as you would if NHD was on your own servers.  
  Same support team, with the same knowledge of your account, no outsourced support.  
  Costs added to NetHelpDesk subscription literally cover costs. No inflated rates for service.  
  Purchase NetHelpDesk outright, and still utilise our Cloud SaaS offering. No worries.  
  Trial NetHelpDesk locally, populate and configure, then pass everything back to us to upload.  
  Fully customised web portals the same as if it were installed locally.  
  Use your own URLs, so your end-user is not confused by new service.  
  All your own corporate branding, web themes and access methods on web portals.  
  Use NetHelpDesk Windows Interface anywhere to configure and manage functionality.  
  Keep your billing software installation local, and connect our cloud service to bill locally.  
  Easy-to-follow guides to assist migration to our servers from your own later on.  
  Open to all Customers, new and existing, at any time. Migration couldn't be easier.  


And much more besides. Our services have developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas.

You'll probably have many questions for us, and we're here to answer whatever you need. In the meantime, here are some answers to the most common questions:
 

  So what sets NetHelpDesk apart from the many other solutions?  
 

Our SaaS product is exactly the same product, with all identical functionality, as the product you would have if you hosted it yourself, and accessed on your domain.

There are four NetHelpDesk interfaces available for you, your team and your end-users; Technician Web Portal, a rich Windows application back-end, market-leading Smartphone apps for your users on the road, and customisable, personalised web portal experience for your end-users.

 

 

  How do you achieve this?  
 

We use a web-enabling technology that publishes the main rich client application over the web. So all you need is a PC, a Mac or an iPad with a web browser, and access to the internet, and you can access NetHelpDesk anywhere in the world.

 

 

  Where are your data centres?  
 

We have data centres in the UK, and in Europe. Backups are conducted daily, weekly and monthly, transferred off site, and stored securely via an encrypted connection. In the highly unlikely event of issues, we have robust Disaster Recovery Procedures in place to restore connectivity quickly, and the plan is tested monthly.

 

 

  How much extra does all this cost?  
 

If we host for you, this amazing technology is available to you as standard, and use of it costs you nothing extra. The only extra we charge for hosting is to cover costs for hosting it for you. Nothing more. Pay for the year in advance for even more savings!

 

 

  And what if we want to host it ourselves, but still use this technology?  
 

You can still use this technology to allow your staff to access NetHelpDesk from wherever they are. We can recommend products that you can use, or we can purchase licences on your behalf.

 


And much more. J

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

 

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