Product Features


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NetHelpDesk Interfaces

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Migrating to NetHelpDesk

Features Overview


Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development


Mobile Access


Technician Web Portal

iPhone App

Android App

Windows Phone App

BlackBerry App

Web-enabling & SaaS


Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery


Next Level Features


Timesheets

UTC Timezones

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys


Advanced Features


Asset Discovery + Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration


NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Help Desk Software Technical Specifications


NetHelpDesk is a Windows product, so it can be installed and will work in any Windows environment. Whether that is a Windows Server, PC or Laptop.

 


The grid below will give you the basic overview of what is needed, and more detailed information follows:

  Database Microsoft SQL Server 2005, 2008, 2008R2, 2012.  
  Operating System Windows Vista, 7, 8, 8.1, Server 2003, Server 2008, Server 2012.  
  Platform 32-bit (x86) or 64-bit (x64).  
  Processor 2 gigahertz (GHz) or faster.  
  Memory (RAM) 4 gigabyte (GB) RAM  
  E-mail Exchange 2003, 2007, 2010, 2013, Office 365, any POP3 provider.  
  Web Portal Internet Information Services (IIS) 6 or above.  
  iPhone iOS 4 or above.  
  Android 4.0.3 (Ice Cream Sandwich) or above.  
  Local Workstation Install? Not required  
  .dll files reliance? Not required  
  .net reliance? Not required  
  Registry Tie-in? None.  
  Database Data Access Full  
  Web Browser Compatibility Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari.  


Database

NetHelpDesk uses a Microsoft SQL Server database. This is suitable for a larger number of concurrent users and gives better performance over WANs. It requires either MS SQL Express (a free cut down version of MS SQL server system) or MS SQL Server.


PC CPU and RAM specs

NetHelpDesk runs on any 32/64bit platform, with a minimum of 2GB of RAM in any Windows environment, including up to Server 2012, with all versions of SQL Server from 2000 up to and including 2012, and also Exchange 2007, 2010 & 2013, and Office 365.

There are no .dlls or reliance on .Net so installation and upgrades are straightforward.

There is no need to install the software on each PC, just make shortcuts to the executables in a shared folder on a server.


Email Interface and Escalation Process

The escalation process allows new requests, overdue requests or other significant request life cycle events to be alerted to technicians or managers via a 'tool-tray' icon or via E-mail/SMS. Emails are also sent to end users via an SMTP server.

Emailed requests from end users are sent through your email to a NetHelpDesk POP3 mailbox. The email is examined and a new request added to the database. The email is acknowledged and technicians alerted. End users can give updates via email and satisfaction surveys and attachments are processed.


WEB Interface

The Web Interface to NetHelpDesk runs as a CGI program. This runs on an MS IIS web server. The Web browser can be any browser, including Google Chrome, Mozilla Firefox, Apple Safari and Internet Explorer. A mobile interface is also shipped that is optimised for smaller screens of any Smartphone, including iPhone, BlackBerry and Android.

Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in any area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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