Product Features

Features Overview

Help Desk Requests

Site Diagrams

Service Status

Knowledge Base

Change Management

Service Level Agreements


Web Interface

Technical Specifications

Web Interface

The WEB interface allows access to the NetHelpDesk information via standard WEB browsers using ordinary HTML 3.2 (no plugins or JAVA required). This allows all of your end-users to gain access to the system and see the status of their requests. It also allows your technicians to access the system when away from their Windows PC's that have NetHelpDesk installed on them.

The WEB interface is licensed for unlimited users and runs on a machine as an IIS or XP web server. The system uses a compiled cgi executable for speed. The underlying functionality will be provided by the NetHelpDesk components.

All HTML files can be edited and customized to individual requirements.

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